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Westlake Financial Services

Internet-based, privately held finance company.

Westlake Financial Services Celebrates Their 1st Year Anniversary

Otay Mesa, Tijuana, Mexico, September 2019

Westlake Financial Services celebrates the 1-year anniversary of its nearshore Mexico Contact Center. Westlake’s top management took this opportunity to Thank the Agents for their loyalty and the success of the Center.

Brian Renfro Westlake Financial Services, Senior Vice President Servicing
Westlake Financial and CCSI Management Team on Partnership Anniversary

Brian Renfro, Westlake’s SVP of Servicing told the team, “It’s pretty impressive what we’ve been able to do in a short amount of time. We would not have grown, without the positive energy from a performance stand-point. Thank you guys for what you do!”

Westlake partnered with Call Center Services International (CCSI) to assist them in establishing the Center. Westlake has been able to take advantage of Mexico’s cost-effective labor rates, a large recruitment pool of bilingual agents and a dedicated professional Workforce.

Mr. Renfro goes on to tell his team, “One year ago we started with 20 people, we are now approaching the growth opportunity to add people and be 400 agents in the coming year. We can’t say enough about what you guys are doing, great performance, just keep doing the hard work. We are going to continue to grow”.

WESTLAKE FINANCIAL SERVICES KICKS OFF THEIR NEARSHORE CONTACT CENTER

September 2018. Westlake Financial Services came to Baja California, Mexico to kick off their Nearshore Contact Center operations with a Go-Live celebration joined by their new team of agents. Brian Renfro (Senior VP Servicing) and John Mason (VP of Operations) were excited to share the vision for their nearshore venture with their new agents and to thank Call Center Services International (CCSI) for their support in establishing their Tijuana Otay Center with 25 agents, with a projection to grow to 50 agents in one month.

“We are looking to grow, we are looking to get success here, we are happy to be part of this team & partnering with CCSI. Thank you, everybody, for all the work you put into getting all of this together… Here and there we had some questions and concerns, but everybody came through and answered all in the way it needed to be answered” - Brian Renfro, Westlake Financial Services

Westlake Financial Nearshore Center Kick Off

What partnering with CCSI represents to Westlake is the possibility to take advantage of growing opportunities thanks to the large recruitment pool of bilingual and culturally aligned contact center agents.

The big value Westlake found in their new Mexico Center (located minutes from the San Diego border) is its low turnover rate and its excellent administrative support, just some of the reasons that make CCSI one of the most attractive Contact Centers in Nearshore Mexico.

Westlake Financial Services is an Internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. 

Website: www.westlakefinancial.co

Westlake Financial Services is an Internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. 

Website: www.westlakefinancial.com

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