WORK-FROM-HOME

WORK-FROM-HOME AGENTS

Ensure Your Business Continuity And Service Levels

WORK-FROM-HOME (WFH)

Call Center Services International (CCSI) has expertise in staffing and deploying a Work-From-Home (WFH) agent model for our North American Clients. We created and developed technology platforms to make the WFH model plug and play. Our platform allows operational & security control and real-time monitoring of productivity & performance goals. This model ensures Business Continuity with minimal risk of system failures and workforce health interruptions.

WORK-FROM-HOME

CCSI's WFH Advantages:

  • Redundancy - CCSI’s platform allows you to have Redundant Locations and Work-From-Home Agent models within nearshore Mexico.
  • Service & Staffing Objectives - CCSI can recruit top-notch Bilingual talent from multiple geographic locations to meet your Service Level Objectives.
  • Operational & Security Controls - We monitor operational performance in real-time and have security controls to remotely lockdown all critical data.
  • Healthy Work Environment – CCSI’s WFH model can guarantee a workforce that has less risk of illness from close human contact.

CCSI WFH Keys of Success:

  • Operational Control - We maintain a VPN connection from the WHF platform to your Data Center Systems. This allows you to have full control of the operation.
  • Security Control - Our platform is completely locked down with encryption, dual authentication, security updates, and firewall protection directly to data systems.
  • Real-Time Monitoring - Our Compliance Team can monitor agent screens and keyboard activities under the coaching and incognito modes.
  • Productivity - CCSI can measure productive hours per agent to determine agent ranking level per team productivity metrics.
  • Performance Goals - CCSI will review performance metrics daily to ensure goals are met.

Case Study: Communication & Productivity Success
How to Control Work-From-Home Nearshore Operation?

Discover how CCSI helped a Leading U.S. Cleaning Servicing Company deploy an effective Work-From-Home Model for it 100-agent customer service operation.

WORK-FROM-HOME (WFH)

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WE TAKE PRIDE IN OUR AGENTS ABILITIES AND KNOW-HOW

Our agents have excellent interpersonal skills, motivated spirit, are IT knowledge, and have a service-oriented mindset.

MEET YOUR RECOVERY GOALS

Increase your agent capacity with bilingual, bicultural and FDCPA trained agents.

PCi
HIPPA
SIGE
ACA
CAC
RMA