WORK-FROM-HOME AGENTS
Ensure Your Business Continuity And Service Levels
WORK-FROM-HOME (WFH)
Call Center Services International (CCSI) has expertise in staffing and deploying a Work-From-Home (WFH) agent model for our North American Clients. We created and developed technology platforms to make the WFH model plug and play. Our platform allows operational & security control and real-time monitoring of productivity & performance goals. This model ensures Business Continuity with minimal risk of system failures and workforce health interruptions.
CCSI's WFH Advantages:
- Redundancy - CCSI’s platform allows you to have Redundant Locations and Work-From-Home Agent models within nearshore Mexico.
- Service & Staffing Objectives - CCSI can recruit top-notch Bilingual talent from multiple geographic locations to meet your Service Level Objectives.
- Operational & Security Controls - We monitor operational performance in real-time and have security controls to remotely lockdown all critical data.
- Healthy Work Environment – CCSI’s WFH model can guarantee a workforce that has less risk of illness from close human contact.
CCSI WFH Keys of Success:
- Operational Control - We maintain a VPN connection from the WHF platform to your Data Center Systems. This allows you to have full control of the operation.
- Security Control - Our platform is completely locked down with encryption, dual authentication, security updates, and firewall protection directly to data systems.
- Real-Time Monitoring - Our Compliance Team can monitor agent screens and keyboard activities under the coaching and incognito modes.
- Productivity - CCSI can measure productive hours per agent to determine agent ranking level per team productivity metrics.
- Performance Goals - CCSI will review performance metrics daily to ensure goals are met.
Case Study: Communication & Productivity Success
How to Control Work-From-Home Nearshore Operation?
Discover how CCSI helped a Leading U.S. Cleaning Servicing Company deploy an effective Work-From-Home Model for it 100-agent customer service operation.
Fill the form to receive the case study via email.
WE TAKE PRIDE IN OUR AGENTS ABILITIES AND KNOW-HOW
Our agents have excellent interpersonal skills, motivated spirit, are IT knowledge, and have a service-oriented mindset.
MEET YOUR RECOVERY GOALS
Increase your agent capacity with bilingual, bicultural and FDCPA trained agents.
