CASE STUDY:
COMMUNICATION & PRODUCTIVITY SUCCESS
How to control a work-from-home nearshore operation?
CASE STUDY:
Discover how CCSI helped the Cleaning Servicing Company deployed an effective Work-From-Home Model for its 100-agent customer service operation.
A Leading U.S. Cleaning Servicing Company needed to move its Nearshore call center operation to a Work-From-Home setting to guarantee business continuity during the pandemic. Required clear communication channels with their employees and a structured action plan for each team member to ensure productivity.
Discover how CCSI helped the Cleaning Servicing Company deployed an effective Work-From-Home Model for its 100-agent customer service operation.
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ENSURE YOUR BUSINESS CONTINUITY AND SERVICE LEVELS
CCSI’s Work-From-Home agents solutions provides Redundancy, Service and Staffing Objectives, and Operational and Security Control.
