SYNERPRISE CONSULTING SERVICES

HOW CCSI SUPPORTS SYNERPRISE CONSULTING SERVICES

Helping a Leading Healthcare Debt Collection Agency Scale with Nearshore Operations in Mexico

SYNERPRISE NEARSHORE TEAM EXCEEDS MEDICAL COLLECTIONS GOALS

In November 2017, Synerprise Consulting Services, a Texas-based healthcare debt collection agency, partnered with Call Center Services International (CCSI) to establish a nearshore healthcare collections contact center in Baja California, Mexico. The operation launched with 10 bilingual agents to support new projects, increase capacity, and drive continued business growth.

Less than a year after launching its nearshore operation, Synerprise doubled its team to 20 agents, surpassing its original performance goals while delivering high-quality medical collections services for healthcare providers across the United States.

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Richard McCoy III Synerprise, Site Manager

NEARSHORE GROWTH DRIVEN BY PROVEN RESULTS

In August, Synerprise’s nearshore team exceeded its collections goal by 26%. Looking ahead, Synerprise projects that its nearshore operation will expand to 50 agents starting next year.

This successful partnership with Call Center Services International (CCSI) is supported by more than 10 years of debt collection experience, proven expertise in recruiting talented bilingual and bicultural agents in Mexico, and Synerprise’s active involvement in the day-to-day operations of its Baja California center.

Congratulations on the success that you all have had. The growth that this operation has experienced in a short time speaks to the dedication, professionalism, and hard work that you have shown. Thank you for being valued members of the team!

Richard McCoy III, Synerprise - Site Manager
Nearshore Team will grow to 50 agents starting next year

"Congratulations on everything you have accomplished. The remarkable growth of this operation in such a short period reflects the dedication, professionalism, and hard work of the entire team. Thank you for being such valuable members of the Synerprise organization."

— Richard McCoy III, Site Manager, Synerprise Consulting Services

"We look forward to building on our success with CCSI and continuing to grow our partnership in the years ahead."

— Richard McCoy, President, Synerprise Consulting Services

Synerprise Reaches a 2nd Year Anniversary for its Mexico Operation

In November 2019, Synerprise Consulting Services (SCS), a leading healthcare debt collection agency, celebrated the second anniversary of its nearshore operation in Mexico.

The bilingual and bicultural agents in Mexico have consistently achieved and exceeded their performance goals. In the previous month alone, the team doubled its record by collecting more than $500,000 USD. This milestone was accomplished with minimal compliance issues throughout two years of operation.

Synerprise also benefits from one of the industry's lowest employee turnover rates, helping maintain operational consistency, high performance, and long-term team stability. Composed of professionals from diverse cultural backgrounds with strong alignment to U.S. business practices, the nearshore team remains committed to delivering exceptional customer service and continuously improving the patient experience.

Synerprise Consulting Services Nearshore Team

"They are doing an outstanding job and continue to improve as a team. We are extremely pleased with the progress our South location has achieved during its first year of operation."

— Richard McCoy III, Site Manager, Synerprise Consulting Services

A PARTNERSHIP BUILT ON TRUST

SCS's nearshore operation is supported by the experienced administrative team at Call Center Services International (CCSI), which brings more than 10 years of expertise in the debt collection industry. By recruiting world-class bilingual talent and delivering consistent operational excellence, CCSI helps its partners achieve outstanding performance and long-term business success.

The foundation of this successful partnership is built on trust, collaboration, and a shared commitment to delivering exceptional results.

Synerprise Consulting Services

Synerprise Consulting Services (SCS) specializes in recovering outstanding balances for hospitals, physicians, medical billing companies, and healthcare providers throughout the United States. Through professional, patient-focused collection strategies, SCS helps healthcare organizations improve revenue recovery while treating patients with respect and professionalism.

SCS offers multiple secure payment options and communication channels, making it easier for patients to fulfill their financial obligations while delivering a positive customer experience and maintaining high compliance standards.

Learn more at www.synerpriseconsulting.com.

OUR MANAGEMENT TEAM MAKES HEALTHCARE COLLECTIONS EASY

Partner with an experienced team dedicated to helping healthcare organizations build high-performing nearshore collections operations with bilingual professionals.

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OUR MANAGEMENT TEAM MAKES HEALTHCARE COLLECTIONS EASY

Partner with an experienced team dedicated to helping healthcare organizations build high-performing nearshore collections operations with bilingual professionals.

REQUEST A PERSONALIZED PROPOSAL
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