How a U.S. Collections Agency Scaled Nearshore Debt Collection from Tijuana to Guadalajara

Leadership from a U.S.-based debt collection agency recently visited its nearshore debt collection teams at Call Center Services International (CCSI) in Tijuana and Guadalajara, reaffirming a partnership that has supported the company’s operations in Mexico since 2016.

A Visit to CCSI’s Call Centers in Tijuana and Guadalajara

The visit gave the agency’s leadership the opportunity to connect directly with team members, share business updates, and strengthen relationships across both locations. It also marked an important milestone for the company’s newest operation in Guadalajara, which has successfully supported collections’ efforts for the past several months.

Why Expand Nearshore Debt Collection to Guadalajara

Following years of growth in Tijuana, the agency expanded into Guadalajara as part of its strategy to scale operations while maintaining service quality and performance. According to company leadership, the move was made with confidence based on the experience, operational support, and results achieved through its long-standing partnership with CCSI.

"I love working with CCSI. The team has been wonderful to work with, and their experience made expanding into Guadalajara a no-brainer." — VP of Operations, U.S. debt collection agency

Bilingual Call Center Talent That Understands U.S. Customers

A key factor behind the success of both operations has been access to bilingual talent with a strong understanding of U.S. customer culture and communication styles. This cultural alignment helps agents become productive faster, deliver a stronger customer experience, and drive performance.

"One of the biggest advantages of our teams in Tijuana and Guadalajara is their understanding of the U.S. customer culture, which helps them become productive much faster." — VP of Operations, U.S. debt collection agency

Scaling a Collections Call Center in Mexico with Consistency

By leveraging proven processes, experienced leadership, and a collaborative approach, the agency has been able to scale efficiently while maintaining operational consistency across locations.

Nearly a Decade of Nearshore Partnership

Today, the company’s teams in Tijuana and Guadalajara continue to support its growth objectives, demonstrating the value of a nearshore partnership built on trust, operational excellence, and nearly a decade of shared success with CCSI.

Explore Nearshore Debt Collection with CCSI

CCSI specializes in cost-effective contact center solutions that help achieve performance goals while reducing labor and operational costs. CCSI’s staffing solution is strategically located in Mexico, offering a bilingual workforce that is performance-driven and culturally aligned with the U.S. that seamlessly integrates with your operations.

Find out what a long-term nearshore partnership could mean for your recovery performance.

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