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Call Center Security & Compliance

Call Center Security and Compliance: Certified Protection for Your Operations

GLOBALLY CERTIFIED DATA PROTECTION

Call Center Services International (CCSI) builds trust through verified global certifications and compliance. Our internationally recognized security standards, including SOC 2, HIPAA, PCI DSS, and ISO 27001, meet requirements for healthcare, financial services, and technology companies, protecting personally identifiable information in compliance with these standards. This validated framework ensures enterprise-grade data protection and a core focus on data security for your nearshore operations in Mexico.

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Call Center Security & Compliance in Mexico

SECURITY CERTIFICATIONS & COMPLIANCE

CCSI operates under global security frameworks with evidence-driven, audit-ready compliance continuously maintained. Our formal risk management processes include comprehensive cyber risk assessment and mitigation as part of compliance readiness.

Active Certifications & Standards:

  • SOC 2 Certified: U.S. trust principles with global applicability
  • HIPAA Compliant: U.S. healthcare data protection standards
  • PCI DSS Certified: Global payment card security
  • ISO 27001 Certified: International information security management

We maintain compliance through continuous internal and external audits and formal risk management processes, ensuring readiness for regulatory assessments.

GOVERNANCE & SECURITY LEADERSHIP

A dedicated Information Security Management structure, built on a robust security architecture as a foundation for governance, integrates IT, Compliance, Legal, and Operations. This ensures clear security ownership and accountability, formal policy enforcement, and executive visibility into risk, with threat management as a key component of risk oversight, making security predictable, scalable, and measurable for your Mexico-based operations.

ENTERPRISE-GRADE TECHNOLOGY & CONTROLS

We protect environments with enterprise-grade security tooling, including application security, that is actively monitored, not passively installed.

Our security measures safeguard endpoint devices and networks, featuring advanced malware protection to ensure comprehensive defense.

Our Security Controls Include:

  • Centralized SIEM & 24/7 log monitoring
  • Endpoint protection & EDR (Endpoint Detection and Response)
  • Secure identity & access management (IAM)
  • Network segmentation & firewalling
  • Encryption of data at rest and in transit
  • Secure remote access models
  • Intrusion Detection & Prevention Systems (IDS/IPS)
  • Vulnerability management & patch governance
  • Vulnerability scanning
  • Multi-factor authentication
  • Security testing
EXPLORE OUR CYBERSECURITY INSIGHTS BLOG

SECURE DEVELOPMENT, CLOUD SECURITY & INNOVATION

Our contact center platforms and AI-driven solutions are built with security by design through secure SDLC practices, role-based access control, environment segregation, secure APIs & integrations and continuous security validation. This enables safe innovation without compromising data integrity.

INCIDENT READINESS & RESILIENCE

We maintain formal incident response capabilities focused on rapid detection and containment, with threat detection as a core capability, clear escalation paths, evidence preservation, and U.S. regulatory-aligned handling. Our protocols are designed to address not only attempted breaches but also successful attacks, ensuring we can manage and mitigate the impact of any security incident. Our goal extends beyond recovery to building lasting resilience.

SECURITY CULTURE & AWARENESS

Security is reinforced through comprehensive programs where people, process, and technology operate as one ecosystem, with security awareness as a core value. Security awareness training is mandatory for all employees to reduce human-related cyber risks and foster a security-minded culture. These initiatives promote strong cyber hygiene practices as part of our overall security culture.

Security Awareness Training & Culture Initiatives:

  • Mandatory employee awareness training
  • Secure onboarding and access management
  • Least-privilege enforcement
  • Zero tolerance for shadow IT

TRUSTED BY REGULATED ENTERPRISES FOR SECURE CALL CENTER SOLUTIONS

Healthcare, financial services, and technology companies choose CCSI as their certified call center provider for Mexico nearshore operations because we deliver:

  • Proven, audited compliance in regulated environments (SOC 2, HIPAA, PCI DSS, ISO 27001)
  • Operational cybersecurity and cybersecurity best practices embedded in daily workflows
  • Executive-level governance and global accountability
  • Secure-by-design technology platforms
  • True partnership approach to security controls and cybersecurity services

We protect more than data. We safeguard business continuity, reputation, and growth.

AI-powered security tools for call center compliance and monitoring

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Leverage AI innovations crafted to boost security and optimize your call center operations.

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Regulated industry security case studies and client results

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Bilingual call center agents trained in data security protocols

Our Bilingual and Bicultural Advantage

CCSI's teams of highly educated, bilingual professionals intuitively understand U.S. customers.

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PARTNER WITH A SECURITY-CERTIFIED PROVIDER

Looking for a trusted call center partner with top-tier global security?

Call Center Services International (CCSI) offers fully certified, compliant, and secure nearshore solutions designed to protect your sensitive data and ensure regulatory compliance.

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Contact Us

(877) 399-3419

5405 Morehouse Dr, Ste 310

San Diego, CA 92121

 

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