CONTACT CENTER MANAGEMENT TEAM
Our experienced leadership team provides the strategic direction, operational expertise, and day-to-day support needed to establish, manage, and grow successful nearshore contact center operations in Mexico.
EXPERIENCED CALL
CENTER MANAGEMENT TEAM
At Call Center Services International (CCSI), our experienced management team provides the strategic leadership, operational expertise, and industry knowledge required to successfully establish, scale, and manage your Nearshore Contact Center in Mexico. From initial planning and implementation to day-to-day operations, our executives oversee every stage of your program, ensuring seamless execution, operational efficiency, and long-term success.
Backed by more than 35 years of combined industry experience, we apply proven best practices, certified processes, and a results-driven approach to consistently exceed client expectations. Our commitment to quality, business continuity, and continuous improvement enables organizations to reduce costs, enhance customer experience, and achieve sustainable growth through customized Contact Center Solutions.
EXECUTIVE MANAGEMENT TEAM
Erick EsparzaCEO/COB
Jorge Oros CEO/COB
Frank Esparza VP of Sales and Marketing
SITE DIRECTORS
Alondra HernandezOperations Director Otay
Salvador RamirezOperations Director Torres
Alejandra GodinezOperations Director Guadalajara
Ivette AlvarezOperations Director Mexico City R99
Sarinel VillegasOperations Director Mexico City R93
CORPORATE DIRECTORS
Sarai GonzalezSenior Client Services Director
Armando SepulvedaVP of Finance
Conny RubioController
Luis MartinezHuman Capital Director
Alejandra MirandaCompliance Director
Victor AraizaMarketing Director
Carlos MartinezRecruitment Director
Luis VeanaIT Director
Irving LugoCybersecurity Manager
WE MANAGE YOUR CALL CENTER
SO YOU CAN FOCUS ON YOUR BUSINESS
CCSI manages your operation through our established corporate infrastructure, providing experienced administrative support while assuming the financial and legal responsibilities of operating your call center in Mexico.
WE MANAGE YOUR CALL CENTER
SO YOU CAN FOCUS ON YOUR BUSINESS
CCSI manages your operation through our established corporate infrastructure, providing experienced administrative support while assuming the financial and legal responsibilities of operating your call center in Mexico.
LEARN ABOUT CALL CENTER MANAGEMENT, NEARSHORE AND MORE
Cross-Border IT Projects Strengthen SoCal/Baja Region
San Diego, Southern California, and Baja California form a closely connected cross-border business region where companies, technology teams, talent, and service providers collaborate across the U.S.-Mexico border. For organizations evaluating nearshore operations, this connection creates opportuniti...
What’s Expected for Call Center Workforce Management this Year?
Customers should be at the center of every Contact Center operation, but agents are the driving force behind the scenes who help ensure that customers receive timely, empathetic, and efficient service. A strong Workforce Management (WFM) strategy can help organizations balance customer demand, agent...
Ceiba Capital Partners with CCSI to Deliver CX Solutions to Private Equity Firms
San Diego, CA and New York, NY — April 2026 — Ceiba Capital Partners, a private equity firm with offices in New York, announced a new strategic collaboration with Call Center Services International (CCSI), a provider of Nearshore operational infrastructure and staff augmentation solutions from Mexic...
How To Improve First Contact Resolution & Reduce Contact Center Cost
First Contact Resolution (FCR) remains one of the most useful contact center metrics because it connects two important objectives: improving the customer experience while reducing the operational cost created by repeat contacts, unnecessary transfers, and avoidable escalations.
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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
