NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
We’re Ready for the ACA International Convention!
The ACA International Convention is an unforgettable event offering valuable insights, practical solutions, and incredible networking opportunities for the credit and collection industry. This year, it will take place in Louisville, Kentucky, from July 23rd to 25th, 2025.
Call Center Services International (CCSI) will be exhibiting at Booth 202. We’re bringing innovative solutions to help you transform your receivables management and achieve outstanding results. Meet our experts and explore how we can help your business boost recoveries while reducing costs.
CCSI helps expand your Debt Collection operation in Mexico with bilingual agents and significant cost savings. Our Nearshore team seamlessly integrates with your operation, allowing you to maintain full operational control.
Our Collection expertise includes Account Servicing, 1st & 3rd Party Recoveries, Legal Action Processes, Skip Tracing, Credit Bureau Reporting, and Placement Optimization across multiple collection sectors.
• Globally Competitive Rates: Save up to 50% versus U.S. centers.
• Bilingual Workforce: Largest bilingual labor pool (10+ million) in Latin America
• Cultural Alignment: 30% of the workforce has visited or lived in the U.S.
• U.S. Proximity: Easy travel (land/direct flights) & time-zone alignment
• Operational Control: Maintain control over Agents, IT systems, and processes to ensure optimal performance.
• Compliance & Security: Our agents are trained in FDCPA, HIPAA, and PCI standards.
We’re excited to showcase our latest AI innovations tailored for the debt collection industry. Our AI-driven tools are designed to enhance your operations, streamline workflows, and maximize your bottom line.
• Virtual Agents for early-stage collections.
• Compliance Monitoring to meet industry standards with ease.
• Integrated Payment Processing for secure and seamless transactions.
• Intelligent Document Processing to reduce manual workload and improve accuracy.
Don’t miss the opportunity to connect with our Nearshore Experts at Booth 202. Or,