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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits

CCSI is Exhibiting at ACA International Convention & Expo: Discover Nearshore Debt Collection

Discover Nearshore Debt Collection at ACA Booth 213

We are thrilled to announce that Call Center Services International (CCSI) will be exhibiting at Booth 213 at the highly anticipated ACA International Convention & Expo. Taking place at the Hilton Chicago, this July 26th to the 28th.


Discover the Benefits of a Nearshore Debt Collection Center in Mexico

With the global Debt Collection industry continually evolving, it has become necessary for organizations to optimize their operations, reduce costs, and enhance customer experiences. By establishing a Nearshore Debt Collection Center in Mexico, businesses can access many advantages that contribute to their overall success.

  • Cost Savings: Mexico offers a highly competitive cost structure, allowing companies to significantly reduce operational expenses without compromising quality.
  • Bilingual Workforce: Our skilled debt collectors possess strong communication skills in English & Spanish and cultural affinity, enabling them to connect effectively with debtors and negotiate successful resolutions.
  • Proximity and Time Zone Alignment: Our geographical proximity allows for easier travel and management control. Additionally, our centers operate on PST and CST, ensuring seamless communication between U.S. & Mexico teams.


Schedule a Meeting with Our Nearshore Experts

Meet our Nearshore Experts at Booth 213 or schedule a meeting at your convenience and gain a deeper understanding of the advantages that our Nearshore Debt Collection solution can offer to your organization. Our team will be available to address your specific business requirements, provide customized solutions, and offer expert guidance to help you make informed decisions.


About Call Center Services International

CCSI is a proud member of ACA International. With over 15 years of operational expertise in Debt Collection, CCSI is a World-Class Contact Center Service provider strategically located in Mexico to offer the best Nearshore contact center solution for companies looking to reduce labor and operational costs while accomplishing performance objectives.


About ACA International

The Association of Credit and Collection Professionals is a comprehensive, knowledge-based resource for success in the credit and collection industry. ACA brings together third-party collection agencies, law firms, asset buying companies, creditors, and vendor affiliates. ACA establishes ethical standards, produces a wide variety of products, services, and publications, and articulates the value of the credit and collection industry to businesses, policymakers, and consumers.