CCSI - Your Nearshore Mexico Call Center Services Provider

CCSI is a call center services company that offers the best nearshore call center solutions, with strategically located centers in Tijuana (minutes from San Diego, California) and Mexico City. Our core business is to help you establish a high-performance yet cost-effective Nearshore Contact Center in Baja California or Mexico City.

Our Nearshore Outsourcing Solutions provide many competitive advantages such as significant labor cost-savings of 50% versus U.S., a large recruitment pool, proximity, IT land connections with the U.S., and operational control.

Our call center agents are fully bilingual, bicultural, well educated and have expertise in a wide array of inbound  call answering services and outbound call solutions, such as Debt Collection, Customer Service, Lead Generation/Sales, TV/Internet/Phone, Quality Assurance/Call Monitoring and IT /Software Development.

OVER 35 YEARS OF EXPERTISE

CCSI’s management team has over 35-years of expertise in successfully establishing call center outsourcing operations in Mexico for U.S. companies looking for call center services. We have the legal framework, technology infrastructure and professional administrative personnel to quickly get your center up and running.

• We chase perfection daily to achieve excellence in our core business functions. Our goal is to maintain the highest levels of agent performance and employee engagement for our top call center companies.
• We are committed to providing clear and consistent processes that focus on exceeding our clients’ requirements.
• We continuously measure performance, thereby driving process improvement and customer experience and satisfaction. Our approach is to monitor daily performance and assist in effective call center strategies that achieve your goals.