KEY ADVANTAGES

CCSI - Your Nearshore Mexico Call Center Services Provider

KEY ADVANTAGES

Mexico Top Contact Center Provider

CCSI is a call center services company that offers the best Nearshore Call Center Solutions, with strategically located centers in Tijuana (minutes from San Diego, California) and Mexico City. Our core business is to help you establish a high-performance yet cost-effective Nearshore Contact Center in Baja California or Mexico City.

Our Nearshore Outsourcing Solutions provide many competitive advantages such as significant labor cost-savings of 50% versus the U.S., a large recruitment pool, proximity, IT land connections with the U.S., and operational control.

Our call center agents are fully bilingual, bicultural, well educated, and have expertise in a wide array of inbound call answering services and outbound call solutions, such as Debt Collection, Customer Service, Lead Generation/Sales, Loan Servicing, Quality Assurance/Call Monitoring and IT /Software Development.

OVER 35 YEARS OF EXPERTISE

CCSI’s management team has over 35-years of expertise in successfully establishing call center outsourcing operations in Mexico for U.S. companies looking for call center services. We have the legal framework, technology infrastructure, and professional administrative personnel to quickly get your center up and running.

  • We chase perfection daily to achieve excellence in our core business functions. Our goal is to maintain the highest agent performance and employee engagement for our top call center companies.
  • We are committed to providing clear and consistent processes that focus on exceeding our clients’ requirements.
  • We continuously measure performance, driving process improvement, customer experience, and satisfaction. Our approach is to monitor daily performance and assist in effective call center strategies that achieve your goals.
CCSI Call Center Solutions

SERVICES PROVIDED BY CALL CENTER SERVICES INTERNATIONAL

CCSI has over 13 years of experience as a contact center service provider partnering with U.S. contact centers in Financial Services, Retail, Healthcare, Hospitality, Telecommunications, among other industries. We specialize in a wide diversity of call center options for our top U.S. companies.

MANAGEMENT TEAM

OUR CALL CENTER MANAGEMENT TEAM

Our experienced international call center management team is dedicated to ensuring the successful establishment of your contact center in Mexico.



CCSI Industry News

CCSI BLOG

The latest industry insights from CCSI, Specialists In Establishing Call Centers In Mexico. Topics include debt collection, customer service, contact center management, and top stats for Mexico.

CLIENT TESTIMONIALS

CLIENT TESTIMONIALS

At Call Center Services International we believe in continuously exceeding client expectations. Here's what some of our clients have to say about working with us and seeing results from our Nearshore Contact Center approach.

START A CALL CENTER IN MEXICO!

Gain a competitive advantage with the benefits of outsourcing call center services in Mexico. Contact us, the experts in call center, to learn more!

START A CALL CENTER IN MEXICO!

Gain a competitive advantage with the benefits of outsourcing call center services in Mexico. Contact us, the experts in call center, to learn more!