BILINGUAL CALL CENTER AGENTS
At CCSI, we take pride in our agents for their excellent interpersonal skills, motivated spirit, IT knowledge, and service-oriented mindset. Our Mexico call center agents are also known for their ability to communicate, accomplish tasks, and achieve goals, as well as their diligent work ethic.
Mexico contact center agents are hard-working and have very low turnover rates. As a result of the abundance of manufacturing jobs in Mexico, working in a call center is seen as a prestigious job.
Due to our proximity with the United States, our agents are fluently bilingual and bicultural, ensuring an experienced workforce capable of handling North American Clients. The 40% of our workforce has lived or frequently visit the United States, allowing them to experience the American culture and its nuances, making a great impression with the customers.
One of the most attractive features of Mexico Contact Center Solutions for Business Executives is the labor cost advantage. The call center agent salary in Mexico is around 50% less compared with the U.S. call center hourly wage. Because of this, Mexico's contact center prices are globally competitive, just as alluring as offshore locations like India and the Philippines.
CALL CENTER AGENT TRAINING
By offering our call center representatives' continuous training, we can provide highly competent agents. CCSI not only focuses on equipping the agents with the proper knowledge and call center skills required but also on improving efforts towards quality service, communication, active listening, computer, and negotiation skills needed for the interaction part of the job, such as phone etiquette and phrasing.
Some of the agent's skills are acquired through a shared view with multinational companies that have been utilizing call center outsourcing in Mexico for many years, with a wide diversity of processes. Their services include: customer service, debt collection, tech support, and many others.
Agent Training Types:
- Systems and Processes
- Certification Programs
- Negotiation and Closing Techniques
- Customer Experience
- How to Deal with Rejection
- Up Sell and Cross Sell Opportunities
- Inbound & Outbound Calls
- Ability to listen to agent calls
- Onsite CCSI supervision
- Top agent mentoring program
- Leadership training program
- Call techniques and flow charts
- Best Practice documentation and training
- Bonus & Rewards
Mexico has over 5,000 Higher Education Schools with globally ranked universities. There are around 4 million students at this level of education in the country.
The Government provides education to increase the workforce according to each industry's needs. State Universities focus on business, marketing, communication, and Information Technology degrees, which provide our agents with the hard skills and soft skills necessary to improve customer satisfaction.
To take advantage of these benefits, you can hire a Mexico call center service provider. They will help you establish your nearshore contact center without legal exposure and minimal capital expenditure.
Don't hesitate to contact one of our nearshore experts for a free consultation.
Keep learning more by reading our articles about call center agents.