Best Nearshore Location
Benefits of Mexican Call Centers

Our customers gain an immediate competitive advantage through the substantial reduced call center cost that Mexico outsourcing offers. By establishing a contact center in Mexico, companies benefit from nearshore outsourcing advantages, as agent rates and overhead expenses are up to 50% less than in the U.S.

Nearshore Mexico has the largest bilingual (English/Spanish) workforce in Latin America, making it an ideal location for workforce solutions for call centers. With a population of 130 million and a labor force of 50 million, Mexico provides a vast recruitment pool of professional agents, who speak proficient English, and are culturally aligned with U.S. current events, sports, and entertainment, essential for delivering excellent customer service.

These nearshore outsourcing benefits ensure that your customer service teams are both highly skilled and closely connected to your U.S. customer base.

Mexico has the top-tech in call center infrastructure. A key benefit of this nearshore region is the Direct ISP Land Connection between the U.S. and Mexico; this allows to maintain both business security and stability.
Our facilities have fiber optic installed to ensure high-speed internet connection and follow the call center best practices to protect the data and information of the customers.

The proximity to the United States enables successful call center management by allowing your call center managers to maintain control over agents, processes, and performance standards. This close integration between your Mexico center and U.S. operations is crucial for agent performance, smooth implementation, effective supervision, continuous agent training, and compliance.

At CCSI, our strategic locations with call centers in Tijuana and Mexico City make call center outsourcing convenient and effective for our clients. Our main goal is to ensure they feel their contact center operations are right next door.

For over 60-years, top Global Companies have been investing in Mexico. It is home to many Fortune 500 companies utilizing the region for high-quality manufacturing and call center business functions.

In the last decades, the growth of Nearshore call center companies has made Mexico a very competitive location, putting us on the map of the best contact center outsourcing locations you could ever find.