Best Nearshore Location
ESTABLISHING A NEARSHORE CENTER IN MEXICO
At CCSI, we are experts in establishing call centers in Mexico for top U.S. companies seeking to expand their labor pool and gain a competitive cost advantage. Our bilingual call center services have helped companies in the Financial, Medical, Insurance, and Technology industries take advantage of these nearshoring benefits.
Nearshore Outsourcing provides many competitive advantages with call center outsourcing. Significant labor cost-savings of 50% versus the U.S., a large bilingual & bicultural recruitment pool, proximity, IT land connections with the U.S., and operational control of a world-class professional workforce.
These Nearshore Call Center Benefits Include:
Reduce Call Center Cost
Our Customers realize an immediate competitive advantage because of the huge call center cost savings benefit a contact center in Mexico provides. Mexico call center agent rates and overhead expenses are up to 50% less than the U.S.
Call Center Workforce in Mexico
Nearshore Mexico has the largest bilingual (English/Spanish) workforce in Latin America. Mexico has a population of 130 million people and a labor force of 50 million. This gives you a vast recruitment pool of professional agents, who speak proficient English (avoiding language barriers), and are culturally aligned with U.S. current events, sports, and entertainment, required to offer excellent customer service.
Mexico has the top-tech in call center infrastructure. A key benefit of this nearshore region is the Direct ISP Land Connection between the U.S. and Mexico; this allows to maintain both business security and stability.
Our facilities have fiber optic installed to ensure high-speed internet connection and follow the call center best practices to protect the data and information of the customers.
Proximity & Management Control
The proximity to the United States allows your call center managers to maintain control of the agents, processes and ensures performance standards are met.
It will allow seamless integration between your Mexico center and your U.S. operation, which is key to agent performance, a smooth implementation, better supervision of the process, and continuous agent training and compliance.
CCSI has strategic locations with call centers in Tijuana & Mexico City, making it very convenient for our clients. Our main purpose is to make them feel their contact center operation is right next door.
Call Center Industry in Mexico
For over 60-years, top Global Companies have been investing in Mexico. It is home to many Fortune 500 companies utilizing the region for high-quality manufacturing and call center business functions.
In the last decades, the growth of Nearshore call center companies has made Mexico a very competitive location, putting us on the map of the best contact center outsourcing locations you could ever find.
CCSI Nearshore Approach
Our Nearshore approach allows you to establish a satellite facility and mirror agent training, continuous development, technology, best practices, and performance goals. You will maintain operational control of your agents and processes. This is different from a "Mexico outsourcing” model, where control and performance responsibilities are handed over to a service provider.