Nearshore Debt Collection

Need more collection agents to meet recovery goals?


Call Center Services International (CCSI) will help you establish a 1st or 3rd party Debt Collection Call Center in Mexico, meeting PCI certification, FDCPA compliance, and HIPAA certification. CCSI’s debt collection outsourcing services provides a world-class Satellite Center with an experienced, bilingual (English/Spanish) and performance-driven collection professionals.

CCSI is an active member of ACA Collections & RMA International, which allows us to stay ahead of the ever-changing world of debt collection in terms of compliance, training, and certification best practices.


Professional Debt Collection Workforce

CCSI's bilingual workforce is performance-driven, service-oriented and has the collection agents skills required for successful debt collector calls to help you increase your debt recovery.

Our internal debt collector code of conduct follows the best practices and collection rules of the industry such as ACA International Certification and PCI and HIPPA contact center compliance, through a comprehensive training and testing processes.

Debt collection processes we specialize in:

  • Third & First Party Debt Collection

  • Legal/Non-Legal Support Services Debt Collection

  • Medical Debt Collection Services

  • Health Insurance Collections

  • Premier Financial Services Debt Collection

  • Professional Credit Services Debt Collection

  • Debt Collection Quality Assurance

  • Skip Tracing and Debtors Union Asset Validation

  • Placement Analysis and Performance Reporting

  • Database and System Management

Key Advantages of a Nearshore Debt Collection Contact Center Mexico:

  • Information Security - Payment Card Industry Data Call Center Compliance & Paperless Environment

  • Abundant Agent Workforce – Mexico Agents are experienced, bilingual, computer savvy and performance-driven

  • Increase Recoveries – Greater agent capacity equals more settlements

  • Operational Control – You maintain control of Agent processes, workflows, technology platforms and can measure performance in real-time

  • Cost Saving – Reduce labor and overhead costs by 50% (compared to U.S.)


Increase your agent capacity with bilingual, bicultural and PCI & HIPAA compliant and FDCPA trained debt collectors.
Request a Personalized Proposal