March 2026 — A leading U.S. healthcare revenue cycle management company is celebrating 10 years of successful nearshore operations in Mexico, supported by CCSI’s bilingual BPO services, strategic locations, and cost-efficient contact center model. Throughout this decade, Call Center Services International has enabled the client to scale sustainably by providing a high-performance team that integrates seamlessly with their U.S. workflows, leveraging CCSI’s nearshore staffing expertise and operational infrastructure.

Celebrating the Team: Client Leaders Honor CCSI Nearshore Staff

The partnership began in 2016 with the establishment of a dedicated nearshore team focused on healthcare revenue cycle management and collections. Since then, the client has significantly expanded its operational capacity and achieved consistent performance success, supported by CCSI’s culturally aligned talent pool and integrated service delivery model.

This longevity demonstrates how CCSI's Mexico nearshore solution integrates like an extension of the client's U.S. operations.

During the 10-year anniversary celebration, managers, site directors, and campaign leadership from the healthcare RCM operation joined to recognize top-performing agents with awards for Top Collectors, Attendance, and Best Spirit, highlighting the strong partnership and the client’s appreciation for the nearshore team’s impact. During the celebration, the client emphasized that the Mexico team remains a critical part of their overall U.S. servicing structure.

"Our 10-year anniversary is a reflection of leadership, teamwork, and commitment. Special thanks to our staff members for their continued excellence and dedication." - Omar Antuna. Site Manager

Both organizations look forward to building on a decade of strong results. The focus ahead is on driving continued performance, expanding capabilities, and creating meaningful growth opportunities for agents in Mexico.

CCSI will continue supporting the client with scalable Mexico staffing solutions, performance-driven teams, and a robust operational infrastructure across its three Mexico locations, all engineered to help U.S. companies achieve service excellence while reducing labor and operational costs.

The CCSI Advantage: Bilingual Talent Driving Healthcare RCM Results

CCSI’s partnership with the client is anchored in a deep understanding of the healthcare revenue cycle and the ability to manage complex, compliance-driven workflows with consistency and accuracy.

Throughout the last decade, CCSI has supported the client across critical HIPAA-compliant RCM services, including medical billing, claims processing, insurance verification, coding support, and patient collections. Ensuring dependable quality and measurable impact through rigorous data security and quality controls, scalable operational structures, and a service model engineered for U.S. healthcare organization requirements.

CCSI has helped the client improve turnaround times, strengthen financial outcomes, and reduce avoidable denials. This operational efficiency positions CCSI not just as a nearshore outsourcing provider, but as a trusted long-term partner invested in the client’s continued success.

“Moments like this remind us that our success is built on our great people. At CCSI, we don’t just deliver results, we build a culture where our teams feel valued and inspired to grow. This milestone is a reflection of their dedication, and we’re proud to stand alongside our partners as one team driving results every day.” — Sal Ramírez, Site Director

About the Client

The client is a trusted leader in healthcare revenue cycle management (RCM), specializing in end-to-end accounts receivable recovery for thousands of physician practices, hospitals, and health systems across the US.

About Call Center Services International

Call Center Services International specializes in cost-effective contact center solutions that help achieve performance goals while reducing labor and operational costs. CCSI Staffing solution is strategically located in Mexico, offering a bilingual workforce that is performance-driven and culturally aligned with the U.S. that seamlessly integrates with your operations. Visit us at ccsi.com