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CCSI Congratulates Leading Healthcare RCM Client on 10 Years of Nearshore Excellence in Mexico
March 2026 — A leading U.S. healthcare revenue cycle management company is celebrating 10 years of successful nearshore operations in Mexico, supported by CCSI’s bilingual workforce, operational infrastructure, and cost-efficient Contact Center model. Throughout this decade, Call Center Services International has enabled the client to scale sustainably by providing a high-performance team that integrates with its U.S. workflows, leveraging CCSI’s Nearshore staffing expertise and operational infrastructure.
Celebrating the Team: Client Leaders Honor CCSI Nearshore Staff
The partnership began in 2016 with the establishment of a dedicated Nearshore team focused on Healthcare Revenue Cycle Management and Collections. Since then, the client has significantly expanded its operational capacity and achieved consistent performance success, supported by CCSI’s culturally aligned talent pool and integrated service-delivery model.
This longevity demonstrates how CCSI's Mexico Nearshore model can integrate as an extension of a client's U.S. operations.
During the 10-year anniversary celebration, managers, site directors, and campaign leadership from the Healthcare RCM operation joined to recognize top-performing agents with awards for Top Collectors, Attendance, and Best Spirit, highlighting the strong partnership and the client’s appreciation for the Nearshore team’s impact. During the celebration, the client emphasized that the Mexico team remains a critical part of its overall U.S. servicing structure.
“Our 10-year anniversary is a reflection of leadership, teamwork, and commitment. Special thanks to our staff members for their continued excellence and dedication.”
— Omar Antuna, Site Manager
Both organizations look forward to building on a decade of strong results. The focus ahead is on driving continued performance, expanding capabilities, and creating meaningful growth opportunities for agents in Mexico.
CCSI will continue supporting the client with scalable Mexico staffing solutions, performance-driven teams, and operational infrastructure across its Contact Center facilities in Mexico, helping U.S. companies pursue service excellence while reducing labor and operational costs.
The CCSI Advantage: Bilingual Talent Driving Healthcare RCM Results
CCSI’s partnership with the client is anchored in a deep understanding of the healthcare revenue cycle and the ability to manage complex, compliance-driven workflows with consistency and accuracy.
Throughout the last decade, CCSI has supported the client across critical Healthcare RCM services, including medical billing, claims processing, insurance verification, coding support, and patient collections. These operations are supported by data-security and Quality Assurance controls, scalable operational structures, and a service model designed around U.S. healthcare organization requirements.
CCSI's Healthcare operations are supported by a broader cybersecurity and compliance framework that includes HIPAA compliance alongside SOC 2, PCI DSS, and ISO/IEC 27001.
Over the course of the partnership, CCSI has supported the client’s efforts to improve turnaround times, strengthen financial outcomes, and reduce avoidable denials. This operational relationship positions CCSI not simply as a Nearshore outsourcing provider, but as a long-term partner invested in the client’s continued success.
“Moments like this remind us that our success is built on our great people. At CCSI, we don’t just deliver results, we build a culture where our teams feel valued and inspired to grow. This milestone is a reflection of their dedication, and we’re proud to stand alongside our partners as one team driving results every day.”
— Sal Ramírez, Site Director
The milestone also reflects the importance of employee development, recognition, and long-term engagement within CCSI's company culture, particularly in programs where experienced teams support complex client operations over many years.
About the Client
The client is a trusted leader in Healthcare Revenue Cycle Management (RCM), specializing in end-to-end accounts receivable recovery for thousands of physician practices, hospitals, and health systems across the United States.
Its long-term partnership with CCSI began in 2016 with a dedicated Nearshore team in Mexico supporting Healthcare RCM and Collections operations.
About Call Center Services International
Call Center Services International (CCSI) helps U.S. organizations establish and manage Nearshore Contact Center operations in Mexico, combining professional bilingual and bicultural talent with recruiting, training, facilities, technology infrastructure, Workforce Management, Quality Assurance, and operational support.
CCSI supports specialized Healthcare Customer Support and Revenue Cycle Management operations, including patient communications, billing and collections, insurance-related processes, appointment and transportation coordination, and other client-defined workflows.
With operations in Tijuana, Mexico City, and Guadalajara, CCSI provides scalable workforce capacity and infrastructure designed to integrate closely with client processes, technology, performance objectives, security requirements, and Customer Experience standards.
Originally published: March 31, 2026
Last reviewed and updated: July 25, 2026
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