NEARSHORE
MORTGAGE SUPPORT SERVICES

CCSI's bilingual Nearshore Mortgage Support professionals operate under strict state and federal regulations while supporting industry standards such as SOC, PCI, and ISO 20000. Your dedicated Mortgage Support Center in Mexico becomes a seamless extension of your existing U.S. operation, maintaining the quality, security, and compliance your business requires.

Our Nearshore Mortgage Support Services help organizations increase qualified mortgage leads, improve customer satisfaction, enhance the customer experience, close more loans, and reduce operating costs without sacrificing performance.

Unlike traditional mortgage outsourcing providers, CCSI's Nearshore Outsourcing Model gives you complete control over your people, processes, systems, and performance standards. Your team remains fully integrated with your operation while benefiting from lower costs, bilingual talent, and world-class infrastructure.

• Globally Competitive Agent Rates. Save 50% versus U.S. centers.
• Management Control.  Maintain control over agents, IT systems and processes to ensure compliance and performance goals are met.
• Bilingual Call Center Agents. Largest (English/Spanish) workforce in Latin America.
• Cultural and Time-Zone Alignment to U.S. Consumers.
• Proximity to the U.S. Short travel time through land crossing or direct flights.
• World Class IT Infrastructure via land connection with the U.S.