

Call Center Services International (CCSI) works alongside private equity operating partners and portfolio company leadership to build scalable customer support and back-office infrastructure. We help PE-backed companies convert support functions from fixed overhead into EBITDA growth levers.
Our nearshore delivery model in Mexico reduces SG&A concentration, adds flexible capacity, and integrates automation-enabled workflows. We manage all administrative, legal, and operational requirements locally, from HR to IT infrastructure, allowing your portfolio companies to focus on strategic priorities while we deliver variable cost structures with greater operating leverage than offshore alternatives.

We deliver faster margin expansion and greater operational control through four core capabilities:





Centralized shared services across portfolio companies
Standardized operational frameworks for rapid integration
Cross-portfolio performance benchmarking
Reduced duplicative overhead through economies of scale
Unified vendor management and consolidated procurement
Across scaled portfolio environments, CCSI typically delivers:
REDUCTION IN SUPPORT LABOR COSTS
ANNUAL EBITDA
Improvement per $40M revenue portfolio company
VALUATION UPLIFT AT EXIT (8X MULTIPLE)
Financial impact driven by: lower hourly rates, no indirect fixed overhead, no insurance or separation costs, no recruiting costs, and full-service solutions requiring less management team distraction.
Discover how CCSI will help your portfolio companies convert high-cost domestic
support functions into cost-efficient and scalable nearshore operations.
Our nearshore customer service solutions deliver measurable benefits through strategic operational models.

Access professionals who provide authentic customer connections through cultural alignment and language proficiency, driving higher customer satisfaction and loyalty metrics.

Our nearshore model delivers up to 50% savings on operational expenses while maintaining premium service quality through efficient Mexico operations.

Maintain direct oversight with seamless integration as we function as a true extension of your existing operations, ensuring alignment at every level.
We implement executive dashboards with standardized KPIs across all portfolio companies, providing real-time visibility into support metrics, productivity analytics, and alignment with margin targets. No operational blind spots.