KELLERMEYER BERGENSONS SERVICES CUSTOMER SUCCESS STORY
Helping a Leading Facilities Management Company Scale Customer Service Operations Through a Nearshore Contact Center in Mexico
KELLERMEYER BERGENSONS SERVICES LAUNCHES NEARSHORE OPERATION IN TIJUANA
Kellermeyer Bergensons Services (KBS), a leader in corporate facilities management and cleaning services, opened a customer service center in Baja California, Mexico. This nearshore center is fully integrated with its U.S. operation and provides additional customer service capacity for KBS clients.
The center opened with 35 agents and is projected to scale to 95 agents by year-end. Through its nearshore operation in Mexico, KBS is expected to benefit from more than $3 million in annual labor cost savings, creating a significant positive impact on the company’s bottom-line performance.
A Strategic Partnership Built for Scalable Growth
Kellermeyer Bergensons Services (KBS) partnered with Call Center Services International (CCSI) to establish its nearshore contact center in Mexico and provide the administrative infrastructure required for long-term operational success.
CCSI delivers comprehensive support services, including workforce recruitment, human resources and payroll administration, corporate entity management, IT infrastructure and technical support, and operational oversight. This end-to-end approach enables KBS to focus on serving its customers while confidently scaling its Mexico operation.
"We are genuinely impressed with your professionalism, dedication, and commitment to learning the KBS systems. You have done a tremendous job, and there will be many opportunities for you to continue growing with KBS."
— Elva de la Torre, Executive Vice President, Kellermeyer Bergensons Services
ABOUT KELLERMEYER BERGENSONS SERVICES
Kellermeyer Bergensons Services (KBS) is North America's largest provider of technology-enabled, integrated interior and exterior property services for multi-region and multi-site organizations. Serving more than 41,000 customer locations across all 50 U.S. states, KBS delivers innovative facility management solutions that help businesses improve operational efficiency, compliance, and customer experience.
KBS combines industry expertise, advanced technology, and scalable workforce solutions to consistently deliver high-quality, cost-effective services for some of the nation's most recognized brands.
Learn more at www.kbs-services.com.
BUILD A HIGH-PERFORMANCE CUSTOMER SERVICE TEAM
Partner with our experienced management team to launch and scale a nearshore customer service operation with bilingual talent, operational expertise, and dedicated administrative support in Mexico.
BUILD A HIGH-PERFORMANCE CUSTOMER SERVICE TEAM
Partner with our experienced management team to launch and scale a nearshore customer service operation with bilingual talent, operational expertise, and dedicated administrative support in Mexico.
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