Client Testimonials
We Believe in Continuously Exceeding Client Expectations
HERE IS WHAT WE DO FOR OUR CLIENTS
At CCSI, we take pride in our agents' excellent interpersonal skills, motivated spirit, IT knowledge, and service-oriented mindset. Our agents are also known for their ability to communicate, accomplish tasks, achieve goals, and diligent work ethic. Due to our proximity with the United States, our agents are fluently bilingual and bicultural, ensuring an experienced, diverse workforce capable of handling North American Clients.
At Call Center Services International (CCSI), we believe in continuously exceeding client expectations. Here's what some of our clients have to say about working with us and seeing results from our nearshore contact center approach:
Brian Renfro
SVP of Servicing
Westlake Financial Services
SVP of Servicing
Westlake Financial Services
Richard McCoy III
Synerprise Site Manager
Synerprise Site Manager
KBS
Executive Vice President
Executive Vice President
Chris Adams
Director of Collections
Wakefield & Associates
Director of Collections
Wakefield & Associates
Greg Hancock - Nice
Tech Support Operations Director
Tech Support Operations Director
Shereen Rabadi
LaserAway Director of Client Services
LaserAway Director of Client Services
Brian Renfro
SVP of Servicing
Westlake Financial Services
SVP of Servicing
Westlake Financial Services
Chris Adams
Director of Collections
Wakefield & Associates
Director of Collections
Wakefield & Associates
Richard McCoy III
Synerprise Site Manager
Synerprise Site Manager
Greg Hancock - Nice
Tech Support Operations Director
Tech Support Operations Director
KBS
Executive Vice President
Executive Vice President
Shereen Rabadi
LaserAway Director of Client Services
LaserAway Director of Client Services
WE VIRTUALLY GUARANTEE YOUR SUCCESS
Utilizing CCSI's nearshore approach will allow you to eliminate costly administrative personnel and unnecessary overhead.
WE VIRTUALLY GUARANTEE YOUR SUCCESS
Utilizing CCSI's nearshore approach will allow you to eliminate costly administrative personnel and unnecessary overhead.
LEARN ABOUT CALL CENTER MANAGEMENT, NEARSHORE AND MORE
CCSI Achieves ISO 27001 Certification in Mexico | Secure Nearshore Contact Center
CCSI has achieved ISO/IEC 27001:2022 certification across its operations in Mexico, reinforcing its position as a secure nearshore outsourcing partner for U.S. and global organizations. Information security has long been central to how we serve clients. This internationally recognized...
Ideal Option Scales Healthcare Revenue Cycle Management with CCSI’s Nearshore Patient Financial Services in Mexico
May 2026 – Ideal Option, a leading healthcare services provider in the United States, has experienced significant growth since establishing its nearshore operations in Mexico . Building on this momentum, the company has expanded its partnership with Call Center Services International (CCSI) ,...
Nearshore Call Center Benefits: 7 Reasons to Make the Switch
Are your customers waiting too long for answers? Do language barriers and cultural gaps hurt your brand reputation? You're not alone. Nearly 58% of organizations outsource call center services to manage peak call volumes, while 62% rely on outsourcing to reduce internal workload pressure ....
CCSI Heads to ACA Convention 2026: Nearshore Innovation Meets the Accounts Receivable Management Industry
Call Center Services International (CCSI) is proud be exhibiting at the ACA International Convention & Expo 2026 at Booth 115 , taking place July 22-24 at the Rosen Shingle Creek in Orlando, Florida....
Contact Center Automation: A Summary of the Ceiba Perspective
By Jose Ferreras of Ceiba Capital Partners Jose Ferreras, an Operating Advisor at Ceiba Capital Partners with over twenty years of experience in the contact center and BPO industry, recently published Humans Still Matter, AI is a Force Multiplier, Not a Force Killer (Ceiba Perspective, May 2026)....
CCSI at CCW Las Vegas | Nearshore Contact Center Solutions
At Call Center Services International (CCSI), we deliver nearshore contact center solutions that address today's most pressing operational challenges. We're heading to Las Vegas for CCW 2026 from June 22-25 at Caesars Forum, Booth 219 , ready to show you how strategic nearshore partnerships can...
Case Study: Employee Experience as Competitive Advantage
How CCSI Built a Forbes-Recognized Culture That Delivers Retention, Engagement, and Business Results Call center operators have the power to transform their industry. High employee engagement creates stable teams, loyal agents, and exceptional customer experiences. CCSI leads this transformation...
CCSI at GamesBeat Summit 2026: Enterprise-Grade Gaming Customer Support Nearshore
Powering Fast Resolutions & Player Trust for Next Generation Gaming CCSI will be attending GamesBeat 2026 in Los Angeles , joining industry leaders at a time when gaming support is undergoing a fundamental shift. As studios scale live operations and global player communities, the need for secure,...
CCSI at GDS 2026: AI + Nearshore Customer Service Insights
Call Center Services International (CCSI) proudly announces its participation in the GDS CX Innovation Summit , a leading customer experience summit shaping the future of customer experience, automation, and AI‑driven transformation. Taking place May 18–20, 2026, at the MGM National Harbor in...
CCSI Mexico at Finovate San Diego: Nearshore Cost Savings for Banks
CCSI Mexico is attending FinovateSpring 2026 in San Diego , represented by our nearshore experts Jose Ferreras and David Delgado . Date : May 5–7, 2026 Location : Sheraton San Diego Hotel & Marina...
Employee Experience in Contact Centers: Why It Drives Business Success
The role of contact center employees has transformed significantly. Today, agents are no longer just service providers; they are the face of the brand, influencing how customers perceive reliability, trust, and value in every interaction....
CCSI Attends DealMAX 2026 with Private Equity Portfolio Support
Meet us to Explore Nearshore Talent and AI-powered Portfolio Company Cost Reduction Call Center Services International (CCSI) is proud to announce its participation in the ACG DealMAX® conference, looking to deliver specialized nearshore contact center solutions for private equity portfolio...
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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
