experienced management team

Client Testimonials

We believe in continuously exceeding client expectations


At CCSI, we take pride in our agents' excellent interpersonal skills, motivated spirit, IT knowledge, and service-oriented mindset. Our agents are also known for their ability to communicate, accomplish tasks, achieve goals, and diligent work ethic. Due to our proximity with the United States, our agents are fluently bilingual and bicultural, ensuring an experienced, diverse workforce capable of handling North American Clients.

At Call Center Services International (CCSI), we believe in continuously exceeding client expectations. Here's what some of our clients have to say about working with us and seeing results from our nearshore contact center approach:

We believe in continuously exceeding client expectations

Westlake Financial Services Celebrates their 1st Year Anniversary

It’s pretty impressive what we’ve been able to do in a short amount of time. We would not have grown, without the positive energy from a performance standpoint. Thank you guys for what you do!

Wakefield & Associates' Nearshore Team Reaches the $2M in Collections Mark

Wakefield started an operations center in Tijuana to further diversify our employee base and to leverage the talent that is available in Mexico... Thank you for your commitment to Wakefield and for all you do!

Nortek Control Visits Their Nearshore Call Center Team in Mexico

We really appreciate all the hard work you've done. We're also getting great customer feedback. You guys do a great job, and we really appreciate all the great effort you've done to help our customers.

LaserAway Ramps Up Their Nearshore Customer Service Team in Mexico

The talented all-female team of Call Center agents of our nearshore location in Mexico has over-exceeded our expectations. We are very excited to continue working with CCSI on this new project.

Synerprise Nearshore Team Surpasses Medical Collections Goal

Congratulations on the success that y'all have had. The growth that this operation has experienced in a short time speaks to the dedication, professionalism and hard work that you have shown. Thank you for being valued members of the team!

Kellermeyer Bergensons Services Launches Nearshore Operation in Tijuana

We are pleasantly surprised with your professionalism and dedication to learning KBS systems. You guys have done a tremendous job! There will be plenty of opportunities for you to grow with KBS...

Top Financial Service Agency Expands Its Contact Center in Mexico

Since partnering with CCSI in 2019, ACI has been able to leverage the expertise in nearshore call center services through coordinated hiring strategies including expansion planning...

Convergence Acquisitions’ Achieves $3 Million in Collections & Celebrates 2nd Anniversary with their Mexico Collection Team

We were able to answer the needs of our clients and consumers, and we are able to do that quickly. I think one of the biggest advantages that CCSI has for us is the ability to scale the project...


Utilizing CCSI's nearshore approach will allow you to eliminate costly administrative personnel and unnecessary overhead.
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