NEARSHORE Loan Servicing Center
An experienced Loan Servicing Center in Mexico will help your company exceed Customer Call expectations, strengthen Service operations, and reduce your operational costs while ensuring operational and service-level goals.
Call Center Services International (CCSI) has years of experience establishing contact centers for loan servicing companies. CCSI provides a World-Class Bilingual Workforce from State-Of-The-Art strategic locations within Mexico and Work-From-Home programs within North America.
Our specialized loan servicing customer service operations follow the State and Federal Regulatory Standards and comply with SOC, PCI and HIPAA certifications. Our inbound & outbound solutions allow you to fully integrate your existing call center with your Mexico center, becoming a seamless extension of your existing Loan Servicing operation.
Nearshore Benefits of Financial Services Call Center Services:
- 50% Reduction in Operational Costs vs U.S.
- Largest Bilingual (English/Spanish) Workforce in Latin America
- Bicultural Experienced Workforce Capable of Handling Banking & Financial Calls
- Proximity and Time-Zone Alignment
- Seamless Extension of Your Loan Servicing Operation
- U.S. Management Control and Compliance Standard
- State of the Art Infrastructure via Land Connections
Our Contact Center Agents Have Expertise in:
- Loan Management Full Cycle: Loan Application Processing, Servicing & Delinquency
- Auto Loan/Lease Full Cycle: Loan Processing, Ancillary Upsell, Dealer Support, Delinquency
- Redeem/Repossess
- Mortgage Servicing: Document Processing, Servicing & Default Repayment/Collections
- Inbound/Outbound Customer Service Channels
- 1st Party Collection Processes
- 3rd Party Collections Functions
The Experts in Establishing Call Centers for the Financial Industry
Expand your loan servicing capacity quick and easily with our existing state-of-the-art infrastructure or build a call center from the floor up!
Know Our Pricing Programs
LEARN ABOUT CALL CENTER MANAGEMENT, NEARSHORE AND MORE
Boost Performance & Drive Savings: Join CCSI at the Auto Finance Summit
Get ready to boost the performance of your Auto Finance Operation at this year's Auto Finance Summit with Call Center Services International’s Nearshore Solution! Stop by Booth 110 to discover this...
Exploring the Top Benefits of Nearshoring Your Call Center
In today's fast-paced business world, companies constantly search for innovative ways to make their operations more efficient and gain a competitive advantage....
New Contact Center Launch Marks Strategic Growth in Mexico
March 2025 — Call Center Services International (CCSI) celebrates a significant milestone through a strategic partnership with a U.S.-based financial services company, marking the launch of its...
Guadalajara Is a Leading Nearshore Location for Contact Centers
Known as the “Silicon Valley of Mexico,” Guadalajara has established itself as the country's tech capital and a magnet for global companies and innovators. Its ecosystem fosters a culture of...
Explore CCSI’s Nearshore & AI Solutions at the ACA Convention
We’re Ready for the ACA International Convention! The ACA International Convention is an unforgettable event offering valuable insights, practical solutions, and incredible networking opportunities...
How Contact Center Outsourcing Boosts Business Productivity
CCSI Explains It. In today’s highly competitive global market, partnering with a contact center outsourcing company is not just an operational decision; it’s a strategic move that drives innovation,...
CCSI is Back at HFMA! Let’s Talk at Booth 445
CCSI is pleased to showcase our Nearshore Contact Center specialized in serving healthcare financial companies , at Booth 445 during HFMA, June 22–25 at the Colorado Convention Center....
Visit CCSI Booth 715 During CCW Las Vegas: Let’s Talk Nearshore & AI
Big things are happening at CCSI! We’re thrilled to exhibit at Booth 715 during Customer Contact Week (CCW) , which will take place from June 9-12, 2025, at the Caesars Forum in Las Vegas....
Wakefield & Associates Celebrates 9 Years of Nearshore Success in Mexico
March 2025. Wakefield & Associates, Inc., a leading collection agency with centers across North America, proudly celebrates its amazing 9th anniversary, for its Nearshore Debt Collection operation...
CCSI Exhibiting at Finovate Spring Booth 603 in San Diego
Our CCSI team is excited to participate at Booth 603 during the Finovate Spring event, the West Coast's premier fintech showcase, taking place May 7-9, 2025 , at the Sheraton San Diego Hotel and...
The Future of Call Centers: A Synergy Between Technology and Human Expertise
The future of customer service lies at the intersection of technology and human expertise. Call Center Services International (CCSI) is pioneering this collaborative vision, using AI-driven...
The Future of Document Management: Harnessing AI to Revolutionize Workflow Efficiency
In today’s fast-paced, data-driven world, the ability to efficiently manage documents is no longer just a luxury—it’s a necessity. As businesses across industries face an ever-growing volume of...
Boost Performance & Drive Savings: Join CCSI at the Auto Finance Summit
Get ready to boost the performance of your Auto Finance Operation at this year's Auto Finance Summit with Call Center Services International’s Nearshore Solution! Stop by Booth 110 to discover this...
Exploring the Top Benefits of Nearshoring Your Call Center
In today's fast-paced business world, companies constantly search for innovative ways to make their operations more efficient and gain a competitive advantage....
New Contact Center Launch Marks Strategic Growth in Mexico
March 2025 — Call Center Services International (CCSI) celebrates a significant milestone through a strategic partnership with a U.S.-based financial services company, marking the launch of its...
Guadalajara Is a Leading Nearshore Location for Contact Centers
Known as the “Silicon Valley of Mexico,” Guadalajara has established itself as the country's tech capital and a magnet for global companies and innovators. Its ecosystem fosters a culture of...
Explore CCSI’s Nearshore & AI Solutions at the ACA Convention
We’re Ready for the ACA International Convention! The ACA International Convention is an unforgettable event offering valuable insights, practical solutions, and incredible networking opportunities...
How Contact Center Outsourcing Boosts Business Productivity
CCSI Explains It. In today’s highly competitive global market, partnering with a contact center outsourcing company is not just an operational decision; it’s a strategic move that drives innovation,...
CCSI is Back at HFMA! Let’s Talk at Booth 445
CCSI is pleased to showcase our Nearshore Contact Center specialized in serving healthcare financial companies , at Booth 445 during HFMA, June 22–25 at the Colorado Convention Center....
Visit CCSI Booth 715 During CCW Las Vegas: Let’s Talk Nearshore & AI
Big things are happening at CCSI! We’re thrilled to exhibit at Booth 715 during Customer Contact Week (CCW) , which will take place from June 9-12, 2025, at the Caesars Forum in Las Vegas....
Wakefield & Associates Celebrates 9 Years of Nearshore Success in Mexico
March 2025. Wakefield & Associates, Inc., a leading collection agency with centers across North America, proudly celebrates its amazing 9th anniversary, for its Nearshore Debt Collection operation...
CCSI Exhibiting at Finovate Spring Booth 603 in San Diego
Our CCSI team is excited to participate at Booth 603 during the Finovate Spring event, the West Coast's premier fintech showcase, taking place May 7-9, 2025 , at the Sheraton San Diego Hotel and...
The Future of Call Centers: A Synergy Between Technology and Human Expertise
The future of customer service lies at the intersection of technology and human expertise. Call Center Services International (CCSI) is pioneering this collaborative vision, using AI-driven...
The Future of Document Management: Harnessing AI to Revolutionize Workflow Efficiency
In today’s fast-paced, data-driven world, the ability to efficiently manage documents is no longer just a luxury—it’s a necessity. As businesses across industries face an ever-growing volume of...
Boost Performance & Drive Savings: Join CCSI at the Auto Finance Summit
Get ready to boost the performance of your Auto Finance Operation at this year's Auto Finance Summit with Call Center Services International’s Nearshore Solution! Stop by Booth 110 to discover this...
Exploring the Top Benefits of Nearshoring Your Call Center
In today's fast-paced business world, companies constantly search for innovative ways to make their operations more efficient and gain a competitive advantage....
New Contact Center Launch Marks Strategic Growth in Mexico
March 2025 — Call Center Services International (CCSI) celebrates a significant milestone through a strategic partnership with a U.S.-based financial services company, marking the launch of its...
Guadalajara Is a Leading Nearshore Location for Contact Centers
Known as the “Silicon Valley of Mexico,” Guadalajara has established itself as the country's tech capital and a magnet for global companies and innovators. Its ecosystem fosters a culture of...
Explore CCSI’s Nearshore & AI Solutions at the ACA Convention
We’re Ready for the ACA International Convention! The ACA International Convention is an unforgettable event offering valuable insights, practical solutions, and incredible networking opportunities...
How Contact Center Outsourcing Boosts Business Productivity
CCSI Explains It. In today’s highly competitive global market, partnering with a contact center outsourcing company is not just an operational decision; it’s a strategic move that drives innovation,...
CCSI is Back at HFMA! Let’s Talk at Booth 445
CCSI is pleased to showcase our Nearshore Contact Center specialized in serving healthcare financial companies , at Booth 445 during HFMA, June 22–25 at the Colorado Convention Center....
Visit CCSI Booth 715 During CCW Las Vegas: Let’s Talk Nearshore & AI
Big things are happening at CCSI! We’re thrilled to exhibit at Booth 715 during Customer Contact Week (CCW) , which will take place from June 9-12, 2025, at the Caesars Forum in Las Vegas....
Wakefield & Associates Celebrates 9 Years of Nearshore Success in Mexico
March 2025. Wakefield & Associates, Inc., a leading collection agency with centers across North America, proudly celebrates its amazing 9th anniversary, for its Nearshore Debt Collection operation...
CCSI Exhibiting at Finovate Spring Booth 603 in San Diego
Our CCSI team is excited to participate at Booth 603 during the Finovate Spring event, the West Coast's premier fintech showcase, taking place May 7-9, 2025 , at the Sheraton San Diego Hotel and...
The Future of Call Centers: A Synergy Between Technology and Human Expertise
The future of customer service lies at the intersection of technology and human expertise. Call Center Services International (CCSI) is pioneering this collaborative vision, using AI-driven...
The Future of Document Management: Harnessing AI to Revolutionize Workflow Efficiency
In today’s fast-paced, data-driven world, the ability to efficiently manage documents is no longer just a luxury—it’s a necessity. As businesses across industries face an ever-growing volume of...
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(877) 399-3419
5405 Morehouse Dr, Ste 310
San Diego, CA 92121
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