SPECIALISTS IN NEARSHORE STAFFING
& AI AUTOMATION SOLUTIONS
Bilingual Nearshore Inbound & Outbound Call Center Services
SPECIALISTS IN NEARSHORE STAFFING & AI AUTOMATION SOLUTIONS
CCSI COST-EFFECTIVE CONTACT CENTER BILINGUAL STAFFING AND
AI SOLUTIONS
Call Center Services International (CCSI) specializes in cost-effective contact center solutions that help achieve performance goals while reducing labor and operational costs.
CCSI Staffing solution is strategically located in Mexico, offering a bilingual (English/Spanish) workforce that is professional, performance-driven, and culturally aligned with the U.S., that seamlessly integrates with your operations.
Our AI solutions, including Virtual Agents, Compliance Monitoring, Payment Processing, and Document Processing, enhance efficiency and improve customer interactions.
Why Mexico is Your Ideal Nearshore Call Center Location
Globally Competitive Rates
Save up to 50% on operational costs compared with U.S. based call center companies.
$11 -$16 USD fully burdened hourly rate
State-Of-The-Art Infrastructure
Direct ISP Land Connection between the U.S. and Mexico.
Bilingual Workforce
Mexico has the largest bilingual workforce pool in Latin America with 15.6 million English speakers
Cultural Alignment
Bicultural workforce that is accustomed to American culture. 30% of our workforce has lived in the U.S.
Proximity to the U.S.
Short travel time through land crossing or direct flights.
Intellectual Property
Mexico is the largest business partner of the U.S. having numerous trade agreements and intellectual property treaties
UP TO 50% COST SAVINGS
We offer affordable call center services to help you establish a Call Center in Mexico without legal exposure and minimal capital expenditure or with specific infrastructure requirements.
Our rates are globally competitive between $11 to $16 USD
REDUCE YOUR COST
BY UP TO 50%
Establish a Call Center in Mexico without legal exposure and minimal capital expenditure or with specific infrastructure requirements
Our rates are globally competitive between
$10 to $16 USD
OUR NEARSHORE CONTACT CENTER LOCATIONS
Our call centers are located in Mexico City, Tijuana, and Guadalajara, providing access to a large pool of bilingual agents, cultural alignment, and a friendly business environment.
Mexico City
Guadalajara
Guadalajara
Tijuana
OUR PURPOSE AS A CALL CENTER SOLUTION PROVIDER
Our purpose is to provide our clients with a lower-cost nearshore solution that delivers a talented workforce with top-quality service and outstanding customer satisfaction.
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Strategic Locations
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KPI Achievement
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Bilingual Employees
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Monthly Turnover Rate
HERE IS WHAT OUR CLIENTS SAY ABOUT OUR OUTSOURCING
CALL CENTER SERVICES
"We are pleasantly surprised with your professionalism and dedication to learning KBS systems. You guys have done a tremendous job! There will be plenty of opportunities for you to grow with KBS"
-Elva de la Torre KBS, Executive Vice President.
"We are looking to grow, we are looking to get success here, we are happy to be part of this team & partnering with CCSI. Thank you, everybody, for all the work you put into getting all of this together… Here and there we had some questions and concerns, but everybody came through and answered all in the way it needed to be answered."
- Brian Renfro, Westlake Financial Services
"The talented all-female team of Call Center agents of our nearshore location in Mexico has over-exceeded our expectations. We are very excited to continue working with CCSI on this new project"
- Shereen Rabadi, Director of Client Services, LaserAway.
"We really appreciate all the hard work you've done. We're also getting great customer feedback. You guys do a great job, and we really appreciate all the great effort you've done to help our customers."
- Greg Hancock, Sr. Director of Tech Support Operations, Nice
"We are pleasantly surprised with your professionalism and dedication to learning KBS systems. You guys have done a tremendous job! There will be plenty of opportunities for you to grow with KBS"
- Elva de la Torre KBS, Executive Vice President.
"We really appreciate all the hard work you've done. We're also getting great customer feedback. You guys do a great job, and we really appreciate all the great effort you've done to help our customers."
- Greg Hancock, Sr. Director of Tech Support Operations for Nortek.
WANT TO KNOW MORE ABOUT OUR CALL CENTER SOLUTIONS?
We would be delighted to speak with you and provide call center support about your contact center services needs and the benefits of establishing a call center in Mexico.
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