SPECIALISTS IN ESTABLISHING
CONTACT CENTERS IN

SPECIALISTS IN ESTABLISHING CONTACT CENTERS IN

CCSI PROVIDES WORLD-CLASS CONTACT CENTER SOLUTIONS STRATEGICALLY LOCATED IN MEXICO

Call Center Services International (CCSI) is a World-Class Contact Center with strategic locations throughout Nearshore Mexico. We feature a professional, bilingual (English/Spanish), bicultural and performance-driven workforce from traditional brick-and-mortar centers and Work-From-Home models.

Our core business is to help you establish a high performance and cost-effective Nearshore Center in Mexico. CCSI’s solution will allow you to reduce labor and operational costs while accomplishing your corporate performance objectives.

More About CCSI

Key Mexico contact center advantages

Proximity to the U.S.

Short travel time through land crossing or direct flights.

Globally Competitive Rates

Save up to 70% on operational cost compared with U.S. based call centers.
$10 -$15 USD fully burdened hourly rate

Bilingual Workforce

Mexico has the largest bilingual workforce pool in Latin America 15.6 million English speakers

Cutural Alignment CCSI Call Centers Mexico

Cultural Alignment

Bicultural workforce that is accustomed to American culture. 30% of our workforce has lived in the U.S.

State-Of-The-Art Infrastructure

Direct ISP Land Connection between the U.S. and Mexico.

Intellectual Property

Mexico is the largest business partner of the U.S. having numerous trade agreements and intellectual property treaties

REDUCE YOUR COST BY UP TO 70%

Establish a Call Center in Mexico without legal exposure and minimal capital expenditure or with specific infrastructure requirements

Our rates are globally competitive between $10 to $15 USD

Pick Your Pricing Model

REDUCE YOUR COST
BY UP TO 70%

Establish a Call Center in Mexico without legal exposure and minimal capital expenditure or with specific infrastructure requirements

Our rates are globally competitive between
$9 to $14 USD

Pick Your Pricing Model

OUR EXPERTISE

Debt Collection

Loan/Lease Servicing

Customer Service

Auto Finance

Sales / Lead Generation

Find Your Process

OUR FACILITIES & STRENGTHS

Know Our Facilities

Strategic Locations

KPI Achievement

Bilingual Employees

Annualized Turnover Rate

HERE IS WHAT OUR CLIENTS SAY ABOUT CCSI

"We are pleasantly surprised with your professionalism and dedication to learning KBS systems. You guys have done a tremendous job! There will be plenty of opportunities for you to grow with KBS"

-Elva de la Torre KBS, Executive Vice President.

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HERE IS WHAT OUR CLIENTS SAY ABOUT CCSI

"We are looking to grow, we are looking to get success here, we are happy to be part of this team & partnering with CCSI. Thank you, everybody, for all the work you put into getting all of this together… Here and there we had some questions and concerns, but everybody came through and answered all in the way it needed to be answered"

- Brian Renfro, Westlake Financial Services

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HERE IS WHAT OUR CLIENTS SAY ABOUT CCSI

"This is truly a remarkable feat! Love to see those records come crashing down. Congratulations to all involved"

- Doug Clark, President, Axcess Financial (Check 'n Go Parent)

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HERE IS WHAT OUR CLIENTS SAY ABOUT CCSI

"The talented all-female team of Call Center agents of our nearshore location in Mexico has over-exceeded our expectations. We are very excited to continue working with CCSI on this new project"

- Shereen Rabadi, Director of Client Services, LaserAway.

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CCSI Client KBS

"We are pleasantly surprised with your professionalism and dedication to learning KBS systems. You guys have done a tremendous job! There will be plenty of opportunities for you to grow with KBS"
- Elva de la Torre KBS, Executive Vice President.

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