BPO SERVICES
The Best Contact Center Solution for BPO Companies Seeking Nearshore Expansion!
NEARSHORE SOLUTION FOR BPO COMPANIES
Call Center Services International's (CCSI) core business is to help companies to establish Contact Center Operations in Nearshore Mexico.
CCSI Nearshore Call Center Solutions helps BPO (Business Process Outsourcing) companies expand their operations and accelerate their business growth by providing labor cost advantages, increased recruitment scalability, bilingual (English/Spanish) capabilities, and a dedicated workforce that is culturally and time zone aligned to the U.S.
CCSI has state-of-the-art Contact Center space ready to go, or we build a BPO Contact Center for your specifications. With over 35-years’ experience in BPO solutions in Mexico, we virtually guarantee a smooth launch of your Mexico BPO Center. Our expertise is in workforce recruitment, retention & development, corporate structure & labor law compliance, IT & Security systems, and business functions designed to make your BPO setup in Mexico easy and provide call center operational efficiency.
Our bilingual workforce has expertise in a diversity of processes and services provided by BPO companies such as Customer Service, Loan Processing, Debt Collection, Lead Generation, and Tech Support.
Benefits of Nearshore Contact Center Services in Mexico:
CCSI’s contact center business process outsourcing expertise will allow you to establish a Mexico center with minimal risk and expense while maintaining operational control of agents, processes, IT systems, and performance objectives, enabling the Mexico Center to become an extension of your existing operation.
- Workforce Capacity: Largest bilingual workforce (15+ million) in Latin America
- Operational Redundancy: Greater business continuity with strategic locations within North America
- Competitive Pricing: Provide Clients with globally competitive pricing and blended workforce options designed to WIN business and maintain margins.
- U.S. Cultural & Time-Zone Alignment: Best aligned workforce to U.S. pop culture, news & sports events, and time zones, ideal for an excellent customer experience.
- BPO Service Provider Near Me: Convenient travel and management control.
- IT Infrastructure: Direct ISP Land Connection between the U.S. and Mexico, capable of handling multiple channels.
- BPO Compliance: CCSI is SOC 2 Type 1, ISO 20000 Certified, PCI & HIPAA Compliant.
- Reliable BPO Service Provider: With over 35-years’ experience helping companies establish their nearshore outsourcing operations in Mexico.
YOUR BUSINESS PROCESS OUTSOURCING CALL CENTER IN MEXICO
If you are a company looking for BPO services, we have the right solution for you.
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