Call Center Services International (CCSI) proudly announces its participation in the CX Innovation Summit, a leading customer experience summit shaping the future of customer experience, automation, and AI‑driven transformation. Taking place May 18–20, 2026, at the MGM National Harbor in Maryland, GDS will bring together senior executives and CX leaders who are actively redefining how organizations engage, retain, and serve customers at scale.

At GDS 2026, CCSI will demonstrate how AI-powered customer service solutions and advanced call center automation, combined with a nearshore delivery model, enable organizations to scale efficiently, improve operational performance, and deliver exceptional customer experiences without sacrificing the human touch or inflating costs.

Schedule a 1:1 meeting with our Nearshore Experts to explore customized solutions, benchmark your current operations, and discuss real‑world challenges in today’s rapidly evolving customer service landscape.

About the GDS 2026 – CX Innovation Summit

The GDS 2026 – CX Innovation Summit is a premier gathering of CX leaders, digital transformation executives, and senior decision-makers focused on shaping the future of customer engagement.

Built around the themes Innovate, Automate, Elevate and guided by a data-driven, people-first philosophy, the summit highlights how organizations can adopt advanced technologies while maintaining human-centered service models.

For customer service and AI leaders, GDS 2026 is a critical event that provides access to emerging trends, practical insights, and proven strategies that drive measurable business impact.

Why Connect with CCSI at GDS 2026

Meeting with CCSI at GDS 2026 positions organizations at the center of the CX Innovation Summit CCSI presence, offering actionable insights into modern customer service strategies that blend intelligent automation with skilled human talent.

What attendees gain by meeting CCSI:

• Discover how AI and nearshore talent work together to drive revenue growth while increasing operational efficiency
• Learn how to balance automation with human-centric customer service, preserving empathy and trust
• Explore real-world use cases of Generative AI agents, QA compliance, and intelligent document processing within contact center environments

AI + Nearshore: Our Focus at GDS 2026

At GDS 2026, CCSI will showcase its Nearshore Staffing solutions and AI-enabled contact center capabilities, purpose-built to support scalability, boost efficiency, and enhance customer experience across complex service operations.

Our integrated approach combines performance‑driven bilingual talent with intelligent automation and a proven nearshore outsourcing model, helping organizations to:

• Reduce operational costs
• Improve response and resolution times
• Deliver consistent, high-quality service at scale

This model allows businesses to grow confidently while aligning people, processes, and technology.

The CCSI Advantage for Customer Service Leaders

CCSI offers a differentiated nearshore model designed to meet the demands of modern customer service leaders. Our advantages include:

• Bilingual and bicultural talent (native English and Spanish)
• Strategic locations in Tijuana, Mexico City, and Guadalajara, aligned with U.S. time zones
• 24/7/365 omnichannel support
• Up to 50% cost savings without sacrificing quality
• Seamless integration with existing systems and platforms

This combination empowers organizations to scale efficiently while maintaining consistent service quality.

Customer Service Solutions We'll Discuss

At GDS 2026, CCSI will highlight its industry expertise across Financial Services, Healthcare, Retail & E-commerce, BPO, and Automotive sectors.

The customer service solutions we’ll discuss include:

• Inbound and outbound customer support
• Bilingual technical support
• Debt collection services
• Loan processing and servicing
• Sales and lead generation

RELATED INFORMATION: Our Contact Center Expertise

Artificial Intelligence Solutions

Empowering Innovation: AI-Driven Solutions for Smarter Customer Engagement

At CCSI, we harness the transformative power of Artificial Intelligence (AI) to redefine customer service and operational excellence. Our AI-driven solutions integrate seamlessly into contact center operations, enhancing efficiency, compliance, and overall customer satisfaction.

From advanced natural language processing that understands customer intent to predictive analytics that optimize workflows and decision-making, our solutions help organizations stay ahead in competitive markets.

Whether your goal is to elevate quality assurance, improve customer interactions, or automate complex processes, CCSI’s tailored AI solutions deliver scalable, measurable results.

RELATED INFORMATION: AI Automation Solutions

Schedule Your Appointment with CCSI at GDS 2026

One-on-one meetings with CCSI’s experts are limited and designed to provide personalized guidance tailored to your organization’s needs.

Limited slots available for private consultations at GDS Maryland. Secure your meeting and discover how customer service AI and Nearshore outsourcing strategies can transform your customer service operations.

Button: Book a Meeting with CCSI at GDS 2026

Book a Meeting with CCSI at GDS 2026