Ideal Option Scales Healthcare Revenue Cycle Management with CCSI’s Nearshore Patient Financial Services in Mexico

May 2026 -  Ideal Option, a leading healthcare services provider in the United States, has experienced significant growth since establishing its nearshore operations in Mexico. Building on this momentum, the company has expanded its partnership with Call Center Services International (CCSI), scaling their bilingual revenue cycle management (RCM) and patient financial support capabilities.

This evolution represents an important step in strengthening the patient experience while optimizing financial recovery and operational efficiency in healthcare. 

Nearshore Patient Financial Services in Mexico

Initially focused on Patient Care, Ideal Option has evolved its operating model by incorporating Patient Financial Advocates (PFAs), a role that plays a critical part in payment management, financial guidance, and collections. 

By leveraging nearshore RCM, Ideal Option ensures that complex patient financial conversations are handled with both technical accuracy and cultural competence.

“Thanks to the success we’ve had with CCSI, we made the decision to evolve our model toward PFAs, leveraging the knowledge our bilingual team already has of our patients and systems. This enabled a seamless and effective transition into key debt collection functions.” - Christy Zbiegien, VP, Contact Center, Ideal Option. 

Enhancing Operational Efficiency in Healthcare Through Bilingual Patient Support

The integration of highly skilled, bilingual agents, culturally aligned with the U.S., has strengthened the patient experience through empathetic, high-quality interactions, particularly in sensitive financial conversations related to payments and obligations. 

“Looking ahead, we see a clear opportunity to expand in back-office and debt collection functions, which we will increasingly support through CCSI as part of our operational strategy,” -  Christy Zbiegien, VP, Contact Center, Ideal Option. 

Aligned with this vision, Ideal Option anticipates continued growth across back-office and debt collection operations, further consolidating Mexico as a strategic hub for high-value patient financial services and collections. 

About Ideal Option 

Ideal Option is a national leader in outpatient addiction treatment, specializing in evidence-based, medication-assisted care for substance use disorders. Founded in 2012, the company operates 80+ clinics across the United States, supported by more than 250 healthcare professionals, helping over 100,000 patients achieve long-term recovery and rebuild their lives. 

For more information visit www.idealoption.com 

About Call Center Services International 

CCSI is a leader in Nearshore Staffing services, specializes in cost-effective contact center solutions that help achieve performance goals while reducing labor and operational costs. CCSI Staffing solution is strategically located in Mexico, offering a bilingual workforce that is performance-driven and culturally aligned with the U.S. that seamlessly integrates with your operations.