NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Get ready to elevate your Auto Finance Operation at this years Auto Finance Summit with Call Center Services International's Nearshore Solution! We're excited to exhibit at Booth 235 this October 7 - 9, 2024, at Wynn Las Vegas.
In the dynamic world of the Contact Center industry, where customer interactions across multiple channels occur, the role of employees has significantly transformed. They are not merely service providers; they are also the face of the organization, tasked with delivering outstanding customer experiences.
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Nearshoring outsourcing is the practice of outsourcing work or services to individuals or companies located in neighboring countries rather than performing them in the organization's own country. This strategy has become increasingly popular among companies seeking to optimize their operations and reduce costs while maintaining a high level of service quality.
In recent years, more U.S. companies have opted for nearshore solutions for their contact center needs, and Mexico has become a favorite destination for these services.
We are excited to share that Call Center Services International will be speaking and exhibiting at Booth 211 at the highly anticipated ACA International Convention, which will take place at the Hilton San Diego Bayfront from July 21st to the 23rd.
Having a bilingual workforce in your team is not only a plus for your business but also an essential requirement in today's market. The impact of having a bilingual call center can be significant, especially when considering the growing demand for bilingual workers.
The nearshore industry is experiencing consistent growth, with a yearly growth rate of around 6.7% (Frost & Sullivan, 2017). As a result, many U.S. companies are considering nearshore locations as part of their outsourcing strategy for contact center or software development operations.
The beginning of a new year presents an excellent opportunity to reflect and consider what we want to improve, accomplish, and initiate. It is during this time that we establish resolutions for the upcoming months.
