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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
CCSI's Nearshore Mexico Solution at Fintech Meetup Booth #1016

CCSI's Nearshore Mexico Solution at Fintech Meetup Booth #1016

Call Center Services International will be exhibiting at Booth #1016 at this year’s Fintech MeetUp, which will be held from March 3rd to the 6th at the Venetian in Las Vegas. Join us and discover why more and more companies are choosing Mexico for their contact center needs.

Discover Nearshore Mexico with CCSI at MBA's Servicing Solutions Expo 2024

Discover Nearshore Mexico with CCSI at MBA's Servicing Solutions Expo 2024

Call Center Services International will be participating in the upcoming MBA's Servicing Solutions Conference & Expo 2024, taking place at the Hyatt Regency in Orlando, FL, from February 20-23, 2024. We invite you to attend and visit us at Booth #307 to explore the benefits of establishing a Nearshore call center in Mexico.

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Problems Hiring and Retaining Employees? | RMAi Annual Conference 2024

Problems Hiring and Retaining Employees? | RMAi Annual Conference 2024

We are excited to announce our participation at the RMA International Annual Conference 2024, taking place from February 5-8 at Aria Resort & Casino, Las Vegas. If you are in the receivables management industry, this is the big game for you to kickstart the new year.

Call Center New Year Resolution Ideas

Call Center New Year Resolution Ideas

The beginning of a new year presents an excellent opportunity to reflect and consider what we want to improve, accomplish, and initiate. It is during this time that we establish resolutions for the upcoming months.

How To Reduce Call Center Agent Absences During The Holidays

How To Reduce Call Center Agent Absences During The Holidays

It is hard to imagine that someone would not love the holiday season, but for many companies and call centers, it is a hectic season. The holiday season, while loved by many, can be a challenging time for companies and call centers.

The Useful Guide to Write Thank you Messages for your Agents

The Useful Guide to Write Thank you Messages for your Agents

Every season is a good season to thank your employees and all the people who have contributed to our teams, service, and company.

8 Horrifying Phrases You Never Want To Hear In Your Call Center

8 Horrifying Phrases You Never Want To Hear In Your Call Center

It’s Halloween time. We could talk about ghosts, witches, and nightmares. But, we want to talk about something scarier: horrifying phrases that you might have heard on the call center floor and that gave you goosebumps.

4 Misconceptions About Nearshore Contact Centers

4 Misconceptions About Nearshore Contact Centers

When it comes to Nearshore Outsourcing, there are often many speculations and rumors floating around; some might be real, and some might be just misconceptions. We invite you to take the time to learn more about the Nearshore Call Center model.