NEWS - Call Center Insights

We’re thrilled to announce that CCSI is returning to Used Car Week 2025, happening November 17–20 at the Red Rock Casino Resort & Spa in Las Vegas, NV! Visit us at Booth 417.

Get ready to boost the performance of your Auto Finance Operation at this year's Auto Finance Summit with Call Center Services International’s Nearshore Solution!

Stop by Booth 110 to discover this unique opportunity! Join us this October 15 – 17 at the Bellagio in Las Vegas.

In today's fast-paced business world, companies constantly search for innovative ways to make their operations more efficient and gain a competitive advantage.

March 2025 — Call Center Services International (CCSI) celebrates a significant milestone through a strategic partnership with a U.S.-based financial services company, marking the launch of its first Nearshore Loan Servicing Operation in Mexico. The company’s leadership team recently visited the new site and hosted a special event to recognize top-performing employees during the operation’s inaugural month.

Known as the “Silicon Valley of Mexico,” Guadalajara has established itself as the country's tech capital and a magnet for global companies and innovators. Its ecosystem fosters a culture of innovation, digital fluency, and operational excellence ideal for customer-centric Nearshore outsourcing operations that demand agility, scalability, and smart talent.

 We’re Ready for the ACA International Convention!
The ACA International Convention is an unforgettable event offering valuable insights, practical solutions, and incredible networking opportunities for the credit and collection industry. This year, it will take place in Louisville, Kentucky, from July 23rd to 25th, 2025.