NEWS - Call Center Insights

The contact center industry is entering a new era. Customers expect more than quick resolutions; they want seamless, personalized, and proactive interactions across every channel. At the same time, businesses face growing challenges to balance efficiency, compliance, and cost optimization in an increasingly competitive environment.

Call Center Services International (CCSI) will be with Jevan Consulting at the HFMA Western Symposium, taking place January 18–21 at the Paris Las Vegas Hotel & Casino. This premier event brings together over 3,000 healthcare financial leaders and 300+ solution providers to explore the future of healthcare finance.

November 2025 – Call Center Services International (CCSI) is proud to commemorate the second anniversary of its partnership with Lendbuzz, a U.S leading auto finance company. A collaboration that demonstrates consistency, growth, and a strong focus on results.

San Diego, CA - December 10th. — Jevan Consulting today announced a new strategic collaboration with Call Center Services International (CCSI), a leading provider of nearshore healthcare contact center staffing and AI automation solutions from nearshore Mexico.

On October 17, 2025, Call Center Services International (CCSI) celebrated a major achievement with the inauguration of a new floor at our Guadalajara nearshore call center. This expansion signifies a key step forward in our growth journey and highlights our dedication to operational excellence as a contact center.

In September 2025, Call Center Services International (CCSI), a leading provider of Nearshore solutions, welcomed it's partner to it's Mexico City offices. The visit focused on reinforcing training for a new class of agents, conducting the Monthly Business Review (MBR) with key leaders from both organizations and fostering engagement and collaboration across teams.