NEWS - Call Center Insights

At Call Center Services International (CCSI), we deliver nearshore contact center solutions that address today's most pressing operational challenges. We're heading to Las Vegas for CCW 2026 from June 22-25 at Caesars Forum, Booth 219, ready to show you how strategic nearshore partnerships can transform your customer contact performance while reducing costs and strengthening security.

How CCSI Built a Forbes-Recognized Culture That Delivers Retention, Engagement, and Business Results
Call center operators have the power to transform their industry. High employee engagement creates stable teams, loyal agents, and exceptional customer experiences. CCSI leads this transformation with a clear mission: "To change lives and provide excellent service."

Powering Fast Resolutions & Player Trust for Next Generation Gaming

CCSI will be attending GamesBeat 2026 in Los Angeles, joining industry leaders at a time when gaming support is undergoing a fundamental shift. As studios scale live operations and global player communities, the need for secure, bilingual, U.S.-time-zone player support has become a strategic priority rather than an operational afterthought.

Call Center Services International (CCSI) proudly announces its participation in the GDS CX Innovation Summit, a leading customer experience summit shaping the future of customer experience, automation, and AI‑driven transformation. Taking place May 18–20, 2026, at the MGM National Harbor in Maryland, GDS will bring together senior executives and CX leaders who are actively redefining how organizations engage, retain, and serve customers at scale.

CCSI Mexico is attending FinovateSpring 2026 in San Diego, represented by our nearshore experts Jose Ferreras and David Delgado.

• Date: May 5–7, 2026
• Location: Sheraton San Diego Hotel & Marina

The role of contact center employees has transformed significantly. Today, agents are no longer just service providers; they are the face of the brand, influencing how customers perceive reliability, trust, and value in every interaction.