NEWS - Call Center Insights

When starting with a new team, no matter if it’s in-house or outsourced, training plays an important role. Some things are easier to learn in-house, or sometimes we give a different training to outsourced teams and forget to teach them essential elements.

Imagine having to wait until the next day for an answer to an urgent matter, traveling for 16 hours to get to a place or having to trust an important task to someone you barely know. When it comes to outsourcing, nearshore proximity really matters.

Contact centers are well known for having a high turnover rate. That represents a high attrition cost. But while attrition is most of the time underestimated, the cost of an agent leaving the call center, is much higher that most companies think.

Having a successful call center outsourcing partnership is like cooking a good meal. You must find good quality ingredients, put them in at the precise moment, mix them, let them cook, and then, you can enjoy a great meal.

Join us at the RMA International Annual Conference 2023, this February 6-9 at Aria Resort & Casino, Las Vegas. If you are in the receivables management industry, this is the premier event for you and your team to launch into the new year.

We are excited to announce that Call Center Services International will be exhibiting at the MBA's Servicing Solutions Conference & Expo 2023 at the Hyatt Regency in Orlando, FL, on February 21-24, 2023.