NEWS - Call Center Insights

If you have an offshore call center operation, but you feel something is not working as you expected, you should consider that having issues in performance, customer satisfaction, cost, communication, and synchronization could be signs that it's time to change your call center outsourcing strategy and a Nearshore call center solution can be this solution to your current call center problems. Let's take a closer look.

It’s Christmas season, the most wonderful time of the year, and every kid is hoping with excitement to get a Christmas present from Santa Claus. And while there are many things we can learn from this man, there is one kindly but also very clever thing we should all learn from him. 

November is here, and the Thanksgiving season has come. The perfect time to thank all your hard-working agents starts now.

When evaluating the possibility of hiring an Outsourcing Call Center Service for a cost-saving opportunity for your business, first you need to know your current in-house costs.

We know that sometimes it’s hard to keep the motivation up when work gets harder and stressful. But motivation is essential in call centers. People with no motivation can have a bad attitude and lose focus on the main goals.

Dead air might not be perceived as a big problem in call centers, but it causes discontent to our customers. Who likes to be kept waiting? It could also affect the performance of your call center operation because it is time we are not using. For this reason, it is key to train our agents on how to avoid dead time during calls. Here are some great tips to avoid it!