NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
With everything going on in the last years, we have seen how the pandemic has transformed the traditional contact center dynamics. Today’s employees expect nothing less than flexible shifts and a work-life balance environment.
Call Center Services International (CCSI) will be exhibiting at this year’s Auto Finance Summit (AFS) at the Wynn Las Vegas this October 26-28.
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Are you in the process of selecting a call center outsourcing company? Before making a decision, make sure that you know all you need to be aware of about that provider, from what they offer to how they will manage your project.
Having good teamwork in a call center is fundamental because each agent is considered a part of something bigger - meaning that - if a team member is for some reason incorrectly performing duties, the whole call center team will be affected as a result.
There are several steps that decision-makers need to follow when selecting a cost-effective call center outsourcing provider for their business.
Outsourcing your call center will give you access to excellent advantages that will allow you to keep growing your business. Still, it is true that with these benefits, there are also some risks to consider.
A Request For Proposal (RFP) is an excellent and helpful tool that can be useful in the process of selecting an outsourcing call center outsourcing provider for your business. It is essential to choose the right partner and see if they meet your requirements.
In our latest article: Call Center Attrition: Main Reasons That Can Cause It, we talked about the top causes of attrition that a call center can go through and how it is essential first to understand why it is happening and, eventually, how to actively deal with it.
