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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Call Center Games

The Best Call Center Motivational Games

As much as it could be enjoyable working in a call center, the days can quickly go monotonous, like any other workplace. And why engaging with each other on a regular basis can shake up a little the day-to-day routine. Not everything in the contact center must be calls. Sometimes, to boost agent productivity, you need to make things a little bit more exciting and, in this case, more fun.

LendIt Fintech Roundtable

Westlake Auto Finance Executive Brian Renfro Shares Insights At The 2021 LendIt Fintech Conference

In April, the LendIt Fintech 2021 kicked off with a bang! Featuring top executives from the United States and Europe sharing their insights on Lending and Financial Service trends. One roundtable event focused on Successfully Expanding Your Contact Center Operation Utilizing Nearshore Mexico.

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What is a call center

What is a Call Center? And Other Related Terms

Call Center Definition

A Call Center is a business department or office responsible for handling the incoming and outgoing calls between the company and the customers or potential customers. The people that operate the calls are known as call center agents or representatives.

3 Things Contact Center Should Invest

3 Key Things Contact Centers Should Invest In

To stay competitive in the industry and keep offering excellent service to your customers, you should not forget to keep investing in improving your contact center operation.

There are many things you can invest in, from systems to equipment. However, it would help determine your company's stage and what is the more immediate necessity.  As a quick guide for your investments, here we provide you some ideas on what you should consider in your budget.

CCSI at LendIt Fintech 2021

Connect with CCSI at LendIt Fintech USA 2021 Virtual Conference

Join CCSI at LendIt Fintech USA 2021 Virtual Conference, April 27-29th.

Learn how a Nearshore Contact Center can help you expand your loan serving operation and reduce your costs.


Brick & Mortar vs Work From Home

What is Best for your Business? Brick and Mortar vs. WFH

The Work From Home era arrived earlier than expected. Even though, in the call center industry, remote agents were already a thing, for many businesses it was something to consider in the future. Now we see that most contact centers are thinking to stay in this model partially or entirely. Still, this decision needs to be analyzed in depth to choose the best model for your company.

CCSI Lendit Fintech Latam 2020

Discover the Nearshore Mexico Advantage at Lendit Fintech LatAm 2020

Join us at Lendit Fintech LatAm Virtual Conference, December 8th to 9th, and discover the Mexico Nearshore Advantage.


Please stop by our digital booth to learn how Fintech companies have improved their loan servicing and grown their receivables recovery with a Contact Center in Mexico.


CCSI Sponsor Auto Finance Summit 2020

CCSI Is Sponsoring Auto Finance Summit 2020 Virtual Experience

Call Center Services International (CCSI) is a proud sponsor of Auto Finance Summit 2020 Virtual Experience, October 20th-22nd. Find our booth to learn about the Nearshore Mexico Advantages that allow auto Finance Companies to improve their customer experience with a cost-effective nearshore call center.