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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Learn About Nearshore at RMA International Conference 2020

Learn About Nearshore at RMA International Conference 2020

Join us for RMA International Annual Conference 2020 (Booth #211) at Aria Hotel & Resort, Las Vegas, February 3rd to 6th to stay up to date with the emerging technology, rules, regulations, and top

Thanksgiving Celebration At CCSI

Thanksgiving Celebration At CCSI

As is a tradition here at CCSI, this year we had our annual potluck to celebrate Thanksgiving and take this opportunity to thank the team for all the effort they put in their work and remind them to never forget that we are a family.

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PLNU Business Students Visit CCSI to Learn about Mexico’s Business Opportunities

PLNU Business Students Visit CCSI to Learn about Mexico’s Business Opportunities

Oct 25, 2019. Last Friday a group of Business International Students from Point Loma Nazarene University visited Call Center Services International for the 3rd time.

Customer Service Week at CCSI: The Importance of Customer Service

Customer Service Week at CCSI: The Importance of Customer Service

Like every year, this week we are celebrating Customer Service Week. This event takes place internationally in the first week of October and many companies participate to honor the people who support the customers.

Meet Us At Auto Finance Summit 2019 in Las Vegas

Meet Us At Auto Finance Summit 2019 in Las Vegas

Call Center Services International (CCSI) is a proud sponsor of the Auto Finance Summit 2019 at the Bellagio, in Las Vegas, October 28th-30th. Stop by our Booth #203 to learn how a Mexico Contact Center can help you improve customer satisfaction and collect more by increasing capacity and reducing cost.

 

Join Us at The SOCAP Southwest Regional Chapter for Customer Experience Best Practices

Join Us at The SOCAP Southwest Regional Chapter for Customer Experience Best Practices

Call Center Services International is one of the main sponsors for the SOCAP International Southwest Regional Chapter at  Petco Park in San Diego, CA, on September 25th.

Pros and Cons of Outsourcing

Pros & Cons of Outsourcing Your Customer Service Operation

At this point, you might be considering outsourcing your customer service center. Maybe you just started looking for a solution to reduce cost while increasing capacity and performance. On one end, you might have mixed emotions, concerns about leaving the country and what this might entail. On the other, you might be excited because of the cost-saving opportunity; however, you need to think about customer service outsourcing's following pros and cons.