March 2025 — Call Center Services International (CCSI) celebrates a significant milestone through a strategic partnership with a U.S.-based financial services company, marking the launch of its first Nearshore Loan Servicing Operation in Mexico. The company’s leadership team recently visited the new site and hosted a special event to recognize top-performing employees during the operation’s inaugural month.

 Victor I., Chief Operating Officer of the financial services firm, expressed appreciation for the team’s early achievements, stating:

“I couldn't be more pleased with the performance, and I'd like to make two callouts; one is for Sal [Site Director], who has been leading the efforts, and of course, Nayeli [Operations Manager]. Great job!”

The company found in CCSI the right solution to expand their servicing capacity with bilingual talent while saving on costs with a Nearshore Contact Center. The operation launched with 20 loan servicing agents and is projected to grow to 60, including the addition of a debt collection team.

“A lot of growth is happening, and that would not be the case if we wouldn't have seen early and often great performances. Obviously, we recognized a few of the standouts. But everybody collectively, I think, is doing a great job where we're at, just a few weeks in. You're doing a tremendous job.” – Victor I., Chief Operating Officer

About the Client

The client is an online financial services provider offering employment-based lending solutions to support public and private sector employees, often underserved by traditional financial institutions.

About CCSI

CCSI specializes in cost-effective contact center solutions that help achieve performance goals while reducing labor and operational costs. CCSI Staffing solution is strategically located in Mexico, offering a bilingual workforce that is performance-driven and culturally aligned with the U.S. that seamlessly integrates with your operations. Contact us for a proposal.