NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
CCSI Guadalajara: A New Chapter of Growth and Operational Excellence
On October 17, 2025, Call Center Services International (CCSI) celebrated a major milestone with the inauguration of a new floor at its Guadalajara Nearshore Contact Center. The expansion represented another step in CCSI's growth in Mexico and increased the infrastructure available to support U.S. clients, employees, and expanding Contact Center operations.
A New Chapter of Growth in Guadalajara
The inauguration brought together CCSI leaders and employees to celebrate the continued development of the Guadalajara operation and recognize the people contributing to its growth.
During the event, CCSI President Jorge Oros said:
“Moments like this are a reminder that every step forward is built with hard work, vision, and unity. Here’s to continued growth, and to the incredible team that makes it possible.”
— Jorge Oros, President of CCSI
The expansion reflected CCSI's continued investment in Contact Center facilities in Mexico and its strategy of combining infrastructure, professional talent, technology, and operational support to help clients expand their Nearshore teams.
Guadalajara had already become an important part of CCSI's multi-location operating model, alongside Tijuana and Mexico City, giving clients additional options for workforce capacity and geographic diversification within Mexico.
A Strategic Nearshore Hub in Guadalajara
CCSI's Guadalajara operation supports Nearshore outsourcing for U.S. organizations through a combination of modern infrastructure, bilingual workforce availability, connectivity, and access to one of Mexico's major business and technology centers.
The operation can support customer-facing and back-office functions including Customer Service, Technical Support, and BPO and back-office services.
Key Features of the 2025 Expansion
At the time of the October 2025 inauguration, the newly expanded floor included:
- 130+ additional seats supporting expanded Contact Center capacity
- An equipped breakroom and administrative offices
- Modern workspaces designed to support employee productivity and well-being
- Robust connectivity and security infrastructure
- Collaborative areas supporting training, communication, and knowledge sharing
These additions provided CCSI with additional capacity to recruit and develop professional bilingual and bicultural agents while supporting the infrastructure requirements of growing client programs.
RELATED ARTICLE: Guadalajara Is a Leading Nearshore Location for Contact Centers
Supporting Continued Nearshore Expansion
The opening of the new floor demonstrated how CCSI's Guadalajara operation was evolving to accommodate additional employees and client programs.
For companies establishing or expanding a Nearshore operation, physical capacity is only one part of the equation. Recruiting, training, Workforce Management, technology, Quality Assurance, security, leadership, and employee development all contribute to the ability to scale effectively.
Guadalajara provides CCSI with access to a large professional workforce and a business environment capable of supporting different types of Contact Center and BPO programs. Its connectivity with the United States also makes client visits, training, operational reviews, and collaboration with U.S.-based leadership more practical.
The 2025 expansion built upon CCSI's earlier investment in Guadalajara and reinforced the city's role within the company's broader Nearshore Contact Center network in Mexico.
RELATED ARTICLE: CCSI Opens New Contact Center in Guadalajara
Looking Ahead
The inauguration represented both a facilities milestone and an investment in the employees and client programs supported from Guadalajara.
As CCSI continued expanding its operations in Mexico, Guadalajara provided an additional location where organizations could combine professional talent, infrastructure, technology, and operational support within a Nearshore model.
The expansion also created additional opportunities for employees to grow into new operational, supervisory, training, and leadership roles as client programs developed.
CCSI's continued investment in Guadalajara reflects the importance of combining scalable facilities with the people and operational resources required to support long-term client growth.
About Call Center Services International
Call Center Services International (CCSI) helps U.S. organizations establish and manage Nearshore Contact Center operations in Mexico, combining professional bilingual and bicultural talent with recruiting, training, facilities, technology infrastructure, Workforce Management, Quality Assurance, and operational support.
CCSI operates strategic Contact Center facilities in Guadalajara, Tijuana, and Mexico City, providing clients with options for workforce availability, scalability, infrastructure, and geographic diversification.
Its Guadalajara operation provides access to professional talent and modern business infrastructure while allowing U.S.-based clients to remain closely involved in their processes, technology, training, performance objectives, and Customer Experience standards.
Historical note: First published in October 2025, this article preserves the October 17, 2025 inauguration of a new floor at CCSI's Guadalajara Nearshore Contact Center, including the 130+ seats and additional facilities announced as part of the expansion and the original statement from CCSI President Jorge Oros. Current internal links and CCSI facility information have been updated while preserving the historical context of this growth milestone.
Originally published: October 27, 2025
Last reviewed and updated: July 25, 2026
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