CCSI Policies

        I.            Identity and address of the data controller:
Call Center Services S.A. de C.V., located at Blvd. Agua Caliente No. 4558, Interior TE-2, Colonia Aviación, 22420, Tijuana, Baja California, is responsible for the processing of personal data it collects, in accordance with the provisions of the Federal Law on the Protection of Personal Data held by Private Parties (LFPDPPP).

      II.            Categories of data subjects and types of information collected:

a.      Employees and candidates:
Identification, contact, academic and employment data, personal and professional references, financial data, health data, biometric data (photograph, fingerprint), email address, phone number, voice and video recordings, and, if applicable, sensitive data required to comply with legal or contractual obligations.

b.      Suppliers and service providers:
Identification, contact, tax, banking, and commercial information, as well as any data necessary to establish or maintain contractual relationships.

c.      Clients and end users of outsourced services:
Identification and contact data, voice recordings, financial information, and any other data necessary for handling calls, account management, collections, technical support, sales, surveys, or other services provided by the company under commission".

    III.            Purposes of data processing:

a.      For employees: hiring, employment relationship management, payroll, social security registration, access control, performance evaluations, and compliance with legal obligations.

b.      For suppliers: evaluation, contracting and service management, invoice payments, and compliance with legal and contractual obligations.

c.      For clients: customer service, call recording, campaign execution, support services, collections, sales, market research, and fulfillment of contractual obligations.

   IV.            Data transfers:
Personal data may be transferred without the need for consent to:

1. Competent authorities, when required by law.

2. Companies within the same corporate group.

3. Clients of Call Center Services S.A. de C.V., when necessary for service provision.

·       Any other transfer will require the data subject’s express consent.

     V.            ARCO Rights:
You have the right to Access, Rectify, Cancel, or Oppose the processing of your personal data (ARCO Rights). To exercise these rights, you must send a request to juridico@ccsi.com or present it at the previously mentioned address.

The request must include your name, identification document, a description of the data in question, the right you wish to exercise, and supporting documentation.

   VI.            Means to limit the use or disclosure of data:
You may limit the use or disclosure of your data by sending an email to: juridico@ccsi.com.

VII.            Use of video surveillance and recording technologies:
Please be advised that our facilities use video surveillance cameras, and our operations may include the recording of telephone calls for quality assurance and service supervision purposes.

VIII.            Changes to the privacy notice:
We reserve the right to modify this notice. Changes will be communicated through our websites: https://goccsi.net, https://ccsi.com, or via direct notification.

    IX.            Consent:
Unless otherwise provided by law, your consent will be considered tacit if you do not express objection after this notice has been made available to you.

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SMS Policy

Call Center Services International is compromised to a high quality service delivery to internal and external clients, fulfilling expectations and guaranteeing to safeguard the confidentiality, availability and integrity of the company's information through an effective Service Management System, continual improvement and compliance with all pertaining procedures and regulatory requirements.

Call Center Services recognizes the importance of information security and we compromise to protect these assets to avoid unauthorized use and disclosure of information related to clients, collaborators and services provided.

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Website Privacy Practices (Marketing and Analytics):

This section applies exclusively to information collected through our website ccsi.com

We may collect personal data that you voluntarily provide through email, contact forms, or other direct interactions. This information is used to respond to your inquiries and will not be sold or rented to third parties. We will not share your information outside our organization, except as necessary to fulfill your request (e.g., sending an order).

We also use third-party services such as Google Analytics to analyze user behavior on our website and improve your browsing experience. These services may collect data such as your IP address, browser type, device information, and site activity. Additionally, we use Google Signals, which provides aggregated and anonymized insights based on users who have enabled personalized ads in their Google accounts, including cross-device tracking and ad personalization.

Certain data may be shared with third parties to assist with advertising personalization, measurement, and performance analytics. You may manage your preferences through your Google Ad Settings.

Unless you request otherwise, we may contact you via email in the future to inform you about promotions, new products or services, or updates to this privacy policy.

Your Access to and Control Over Website Data:
You may opt out of any future communications and request to:

• Review what data we hold about you, if any.
• Correct or update your data.
• Request deletion of your data.
• Express concerns regarding the use of your information.

You may exercise these rights by contacting us through the contact details published on our website.

Security Measures for Website Data:
We implement both physical and digital safeguards to protect your information. Sensitive data transmitted online is encrypted, and access to offline data is limited to personnel with specific job functions. The servers where this information is stored are maintained in a secure environment.

External Links:
Our website may contain links to other sites. Please note that we are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party site you visit.