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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits

New Center in Guadalajara: How CCSI is Expanding its Call Center Services in Mexico

New Call Center in Guadalajara

Call Center Services International, a leading provider of Nearshore call center services, is proud to announce the opening of its new center in Guadalajara, Mexico. This expansion marks an exciting milestone for CCSI as it continues to grow its call centers in Mexico to help U.S. companies leverage the benefits of the country. The new center in Guadalajara is fully equipped with state-of-the-art technology, and it is strategically located close to the International Airport and 5-star hotels.


CCSI's Call Center Services in Guadalajara

With the opening of the new center in Guadalajara, CCSI is expanding its call center services in Mexico. The company has recognized the immense potential and advantages of establishing a call center in Guadalajara, making it an ideal location for U.S. call center operations. The center in Guadalajara will offer a wide range of call center solutions, including inbound and outbound call services, customer support, debt collection, and loan servicing, among others. Featuring a skilled and dedicated bilingual workforce, fluent in English and Spanish.


Advantages of Setting Up a Call Center in Guadalajara

Guadalajara, the second-largest city in Mexico, offers numerous advantages for companies looking to set up their call center in Mexico. Some of the key advantages include:

  • Access to a Large Workforce Pool: Guadalajara is the capital of Jalisco, the 3rd most populous state in Mexico. In this region, companies can find a young workforce with low turnover.
  • Proximity to the United States: Guadalajara is conveniently located close to the United States and has excellent connectivity with major cities in the U.S., making it an attractive nearshore call center location.
  • Time zone Alignment: Guadalajara is in the same time zone as Denver and Salt Lake City. It allows for seamless communication and collaboration with clients in the U.S.
  • Cost Savings: Setting up a call center in Guadalajara offers significant cost savings compared to the U.S. The lower labor and operational costs in Mexico make it an economically viable option for companies seeking to expand their call center operations.


About Call Center Services International

Call Center Services International (CCSI) is a World-Class Contact Center with strategic locations throughout Nearshore Mexico. Featuring a professional, bilingual (English/Spanish), bicultural and performance-driven workforce from traditional brick-and-mortar centers and Work-From-Home models. Its main purpose is to help businesses establish high-performance and cost-effective Nearshore Centers in Mexico. CCSI's solution allows U.S. companies to reduce labor and operational costs while accomplishing corporate performance objectives.

Contact us for a free consultation to see if this call center solution is the right fit for your business needs.