NEWS - Call Center Insights

Powering Fast Resolutions & Player Trust for Next Generation Gaming

CCSI will be attending GamesBeat 2026 in Los Angeles, joining industry leaders at a time when gaming support is undergoing a fundamental shift. As studios scale live operations and global player communities, the need for secure, bilingual, U.S.-time-zone player support has become a strategic priority rather than an operational afterthought.

Call Center Services International (CCSI) proudly announces its participation in the GDS CX Innovation Summit, a leading customer experience summit shaping the future of customer experience, automation, and AI‑driven transformation. Taking place May 18–20, 2026, at the MGM National Harbor in Maryland, GDS will bring together senior executives and CX leaders who are actively redefining how organizations engage, retain, and serve customers at scale.

CCSI Mexico is attending FinovateSpring 2026 in San Diego, represented by our nearshore experts Jose Ferreras and David Delgado.

• Date: May 5–7, 2026
• Location: Sheraton San Diego Hotel & Marina

The role of contact center employees has transformed significantly. Today, agents are no longer just service providers; they are the face of the brand, influencing how customers perceive reliability, trust, and value in every interaction.

Meet us to Explore Nearshore Talent and AI-powered Portfolio Company Cost Reduction
Call Center Services International (CCSI) is proud to announce its participation in the ACG DealMAX® conference, looking to deliver specialized nearshore contact center solutions for private equity portfolio companies. DealMAX will take place April 27–29, 2026, at the ARIA Resort & Casino, Las Vegas.

Meet us at Booth 490 to explore nearshore talent and AI-powered patient support

Call Center Services International (CCSI) is proud to announce its participation in the HFMA Annual Conference alongside Jevan Consulting, looking to deliver specialized contact center solutions for the healthcare sector. HFMA will take place June 7–10, 2026, at the Gaylord National Resort & Convention Center. Join us at Booth 490.