NEWS - Call Center Insights

March 2025 — Call Center Services International (CCSI) celebrates a significant milestone through a strategic partnership with a U.S.-based financial services company, marking the launch of its first Nearshore Loan Servicing Operation in Mexico. The company’s leadership team recently visited the new site and hosted a special event to recognize top-performing employees during the operation’s inaugural month.

Known as the “Silicon Valley of Mexico,” Guadalajara has established itself as the country's tech capital and a magnet for global companies and innovators. Its ecosystem fosters a culture of innovation, digital fluency, and operational excellence ideal for customer-centric Nearshore outsourcing operations that demand agility, scalability, and smart talent.

 We’re Ready for the ACA International Convention!
The ACA International Convention is an unforgettable event offering valuable insights, practical solutions, and incredible networking opportunities for the credit and collection industry. This year, it will take place in Louisville, Kentucky, from July 23rd to 25th, 2025.

CCSI Explains It. In today’s highly competitive global market, partnering with a contact center outsourcing company is not just an operational decision; it’s a strategic move that drives innovation, streamlines processes, and strengthens your company’s competitive edge.

CCSI is pleased to showcase our Nearshore Contact Center specialized in serving healthcare financial companies, at Booth 445 during HFMA, June 22–25 at the Colorado Convention Center.

Big things are happening at CCSI! We’re thrilled to exhibit at Booth 715 during Customer Contact Week (CCW), which will take place from June 9-12, 2025, at the Caesars Forum in Las Vegas.