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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Thanksgiving Season

Thanksgiving Season: The Best Time To Thank Your Call Center Team

November is here, and the Thanksgiving season has come. The perfect time to thank all your hard-working agents starts now.

In-House Vs. Outsourcing: Making A Better Call Center Cost Comparison

In-House vs. Outsourcing: Making A Better Call Center Cost Comparison

When evaluating the possibility of hiring an Outsourcing Call Center Service for a cost-saving opportunity for your business, first you need to know your current in-house costs.

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15 Quotes To Share With Your Call Center Team

15 Quotes To Share With Your Call Center Team

We know that sometimes it’s hard to keep the motivation up when work gets harder and stressful. But motivation is essential in call centers. People with no motivation can have a bad attitude and lose focus on the main goals.

5 Tips To Train Your Agents To Avoid Dead Air During Calls

Tips To Avoid Dead Air During Calls

Dead air might not be perceived as a big problem in call centers, but it causes discontent to our customers. Who likes to be kept waiting? It could also affect the performance of your call center operation because it is time we are not using. For this reason, it is key to train our agents on how to avoid dead time during calls. Here are some great tips to avoid it!

15 Empathy Statements And Tips To Help You Improve Customer Service

15 Empathy Statements And Tips To Help You Improve Customer Service

In the contact center, when dealing with customer complaints, problems and issues, empathy can be the determinant point between keeping or losing business.

Hire the right agents

Hire The Right Contact Center Agents: Important Agent Skills & Qualities

Hiring is one of the most important processes there are in a contact center, why? because call center agents are the ones that talk with our customers live and action, many times they are who listen to their concerns, persuade them to buy, help them solve problems and questions they might have, and so on. 

PACE 2022

CCSI Will be Attending the PACE Annual Convention & Expo 2022

Call Center Services International (CCSI) will be attending this year’s PACE Annual Convention & Expo, in JW Marriott Nashville, this October 9-11.

IFMA 2022

CCSI Will be Attending the IFMA’s World Workplace 2022

Call Center Services International (CCSI) will be attending this year’s IFMA’s World Workplace, at the Music City Center in Nashville, this September 28-30.