NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Customer satisfaction has always required high levels of agent engagement; it’s the most important ingredient. Efficiency, production, and customer happiness are nearly certain to suffer without it.
We are excited to announce that Call Center Services International will be exhibiting at the MBA's Servicing Solutions Conference & Expo 2022 at the Hyatt Regency in Orlando, FL, on February 22-25, 2022.
Call Center Services International (CCSI) will be exhibiting at Call & Contact Center Expo US, March 16th & 17th, 2022, at Las Vegas Convention Center.
Do you know what the HIPAA Certification is? Why do call centers need it? Here is a quick tour of the things you should know about this Certification.