NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Every year, the financial industry moves closer to democratization. Costumers have more options than ever before, from decentralized finance to online-only banks that provide all the financial services of a regular bank office.
Do you know what HIPAA is? Why do call centers need it? Here is a quick tour of the things you should know about this Privacy Rule.
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We are excited to announce that Call Center Services International will be exhibiting at the MBA Annual 2021, Together Again at the Convention Center in San Diego, CA, on October 17-20, 2021.
Contact centers have usually been seen as cost centers. Of course, providing customer service and support is unavoidable. For decades, the goal has been to keep the costs of doing it as low as possible while attempting (often ineffectively) to provide a positive experience for all.
A Contact Center expansion will always be top of mind for the most determined administrators looking to offer an excellent customer experience; whether they manage a startup or a large company, expanding their operations is a long-term goal.
CCSI is now a SOC Certified Call Center. But what does this certification mean? What does this imply? There are different types of SOC Certifications, but we will focus on the one CCSI has right now: SOC 2 Type 1.
Call Center Services International (CCSI) strives each day to be updated with our certifications, ensuring the utmost level of quality your company deserves. Now, CCSI has renewed its ISO 20000-1 certification.
The BPO industry has shown outstanding growth in the last years, and it is for a good reason; it provides many opportunities for cost reduction and business growth.
