NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
For call center executives, what does efficiency imply? It might include lowering the number of customer escalations or improving key performance indicators like Average Handle Time or First Call Resolution.
This is your chance to discover how a Nearshore Contact Center can improve financial companies' loan servicing operations with bilingual agents while reducing cost at the same time! Where? At the leading event in Financial Services Innovation, LendIt Fintech, happening on May 25-26, 2022.
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Customers should be the center of attention for all contact centers, but agents are the driving force behind the scenes who guarantee that these customers have a timely, empathetic, and efficient experience.
Customer satisfaction has always required high levels of agent engagement; it’s the most important ingredient. Efficiency, production, and customer happiness are nearly certain to suffer without it.
Certainly, 2020 was thought of as the year with great opportunities for the Contact Center Industry, and it sure was, but we never imagined that 2021 would come with bigger changes.
Call Center Services International shared Christmas presents and made a donation to Niños Del Camino, an orphanage for boys & girls in Tijuana, Mexico.
We are excited to announce that Call Center Services International will be exhibiting at the MBA's Servicing Solutions Conference & Expo 2022 at the Hyatt Regency in Orlando, FL, on February 22-25, 2022.
Call Center Services International (CCSI) will be exhibiting at Call & Contact Center Expo US, March 16th & 17th, 2022, at Las Vegas Convention Center.
