NEWS - Call Center Insights

November is here, and the Thanksgiving season has come. The perfect time to thank all your hard-working agents starts now.

When evaluating the possibility of hiring an Outsourcing Call Center Service for a cost-saving opportunity for your business, first you need to know your current in-house costs.

We know that sometimes it’s hard to keep the motivation up when work gets harder and stressful. But motivation is essential in call centers. People with no motivation can have a bad attitude and lose focus on the main goals.

Dead air might not be perceived as a big problem in call centers, but it causes discontent to our customers. Who likes to be kept waiting? It could also affect the performance of your call center operation because it is time we are not using. For this reason, it is key to train our agents on how to avoid dead time during calls. Here are some great tips to avoid it!

In the contact center, when dealing with customer complaints, problems and issues, empathy can be the determinant point between keeping or losing business.

Hiring is one of the most important processes there are in a contact center, why? because call center agents are the ones that talk with our customers live and action, many times they are who listen to their concerns, persuade them to buy, help them solve problems and questions they might have, and so on.