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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits
Reopening Your Contact Center

Reopening to a Healthy Work Environment in Your Contact Center

To ensure a healthy work environment for their contact center, employers should not take for granted the reopening strategy of their on-site operation. There are several things to consider to protect your agents, from administrative measures and engineering controls without forgetting the psychological factors. If you moved your agents back already, we invite you to continue reading and see if you need to do adjudgments o add some things to your strategy.

 

WFH Agent Productivity

Quick Guide to Keep your Work-From-Home Agents Productive

Keeping the productivity level the same between your on-site team versus your work-from-home team can be challenging. The need of real-time supervision, the abundance of distractions at home, and being socially isolated can affect the performance of an agent.

Below we have essential elements you should consider for a remote call center operation; your agents should have the right tools in place, with appropriate supervision level and secure communication systems.

Here are some tips on what you can do for each of these elements:

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Work-From-Home Call Center in Mexico Benefits

Benefits of a Mexico Work-From-Home Call Center

In the past months, Companies have continued to struggle to get their call center operation to be transitioned to a work from home environment, having the right tools to be able to manage is key. We knew the transition to a work from home setting was needed, but we did not expect to be forced to do this transition from one day to another.

CCSI Coronavirus (COVID-19) Precautionary Measures

CCSI Coronavirus (COVID-19) Precautionary Measures

Due to the international alert the World Health Organization (WHO) gave regarding COVID-19 (Coronavirus), we have decided to implement some preventive measures for the safety of our team and their families.

Coronavirus Prevention Measures for your Contact Center

Coronavirus Prevention Measures for your Contact Center

Being prepared for possible health risks that might affect our business is not always at the top of the list, when the time comes, we realize we are not always fully prepared to manage a situation like the COVID-19

CCSI at LendIt Fintech 2020

The Mexico Advantage | Meet Us at LendIt Fintech 2020

September 29th to October 1st, discover how a nearshore contact center can improve Fintech companies' loan and lease servicing while expanding their receivables recovery with a reduced cost at the same time. Meet us at the CCSI virtual booth at LendIt 2020 so we can tailor a solution for you.

Choose the Best Nearshore Debt Collection Center With a Quick Evaluation

Choose the Best Nearshore Debt Collection Center With a Quick Evaluation

Finding a new solution provider can be overwhelming, time-consuming and complicated, specifically when it’s a debt collection call center provider.

Learn About Nearshore at RMA International Conference 2020

Learn About Nearshore at RMA International Conference 2020

Join us for RMA International Annual Conference 2020 (Booth #211) at Aria Hotel & Resort, Las Vegas, February 3rd to 6th to stay up to date with the emerging technology, rules, regulations, and top