![We would be delighted to speak with you](/images/2020/02/26/asset-4__320x174.png)
NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
![call center needs and the benefits](/images/2020/02/26/call-center-needs-benefits__330x191.png)
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Join us at Lendit Fintech LatAm Virtual Conference, December 8th to 9th, and discover the Mexico Nearshore Advantage.
Please stop by our digital booth to learn how Fintech companies have improved their loan servicing and grown their receivables recovery with a Contact Center in Mexico.
Call Center Services International (CCSI) is a proud sponsor of Auto Finance Summit 2020 Virtual Experience, October 20th-22nd. Find our booth to learn about the Nearshore Mexico Advantages that allow auto Finance Companies to improve their customer experience with a cost-effective nearshore call center.
To ensure a healthy work environment for their contact center, employers should not take for granted the reopening strategy of their on-site operation. There are several things to consider to protect your agents, from administrative measures and engineering controls without forgetting the psychological factors. If you moved your agents back already, we invite you to continue reading and see if you need to do adjudgments o add some things to your strategy.
Keeping the productivity level the same between your on-site team versus your work-from-home team can be challenging. The need of real-time supervision, the abundance of distractions at home, and being socially isolated can affect the performance of an agent.
Below we have essential elements you should consider for a remote call center operation; your agents should have the right tools in place, with appropriate supervision level and secure communication systems.
Here are some tips on what you can do for each of these elements: