Benefits of Tijuana Call Centers
Tijuana is one of the most attractive and convenient locations for U.S. companies looking to take advantage of nearshore opportunities. Tijuana's paramount quality for businesses in the U.S. is its proximity. Tijuana's frontier with the United States is the most visited and busiest border in the world. This gives the city nearshore outsourcing benefits that other regions cannot match, from its large pool of bilingual call center agents, cultural and time-zone alignment, and short and easy travel to your call center operation, by crossing the border or direct flights to the International Tijuana Airport.
Tijuana, which is located in Baja California Mexico, has a population of over 2 million people, it is the second most open economy entity in the country, and it offers the following nearshore benefits:
- World-Class facilities and technology infrastructure
- Cultural alignment with North American customers
- Bilingual and performance-driven workforce
- Reduced labor & operational costs (50% less than U.S.)
- Proximity to the U.S. border, adjacent to San Diego, California
- The CBX Bridge Tijuana to San Diego has become a convenient business connection
- Tijuana time-zone aligns with U.S. based Call Centers
World-Class facilities and technology infrastructure
Cultural alignment with North American customers
Bilingual and performance-driven workforce
Reduced labor & operational costs (50% less than U.S.)
Proximity to the U.S. border, adjacent to San Diego, California
The CBX Bridge Tijuana to San Diego has become a convenient business connection
Tijuana time-zone aligns with U.S. based Call Centers
Call Center Workforce in Tijuana
Contact Centers in Tijuana have access to a large pool of bilingual call center agents. English is a widely spoken language in the city due to its proximity to the U.S., receiving many North American visitors daily, and hosting multinational companies that demand a bilingual workforce.
Tijuana's workforce has one of the best cultural alignment recognition beyond other call centers in Mexico. Tijuana's frontier is the most crossed border in the world, with 50 million travelers crossing every year for shopping, tourism, and entertainment. The citizens also have access to U.S. media like radio stations and TV broadcasting. They are so used to the U.S. culture that they choose to embrace American holidays and celebrations such as Thanksgiving, the Super Bowl, and even the 4th of July.
Call center jobs in Tijuana, Mexico, are known as prestigious jobs, with attractive salaries, work environment, and benefits, compared with manufacturing jobs. For that reason, contact centers in the region have very low turnover rates.
Call Center Industry in Tijuana
Baja California has 50,000 call center seats with 60% servicing North American clients through multiple channels, offering the best customer service. Baja call center services companies have established a cluster in Tijuana to regulate and implement best practices.
The characteristics of Tijuana have promoted the growth in the last three decades of business services such as shelter manufacturing and nearshore software development that have paved the way for the contact center industry as we know it today.
Tijuana Region Statistics
- State with the most aerospace companies in Mexico
- State with the most export, manufacturing, and shelter services establishments
- Third place nationally in air cargo movementIt is the second most open economy entity in the country
- Top State in Competitive Structure Index (ITESM)
- The second largest number of foreign companies in Mexico
- The busiest border in the world
Tijuana Region Statistics
State with the most aerospace companies in Mexico.
State with the most export, manufacturing, and shelter services establishments.
Third place nationally in air cargo movementIt is the second most open economy entity in the country.
Top State in Competitive Structure Index (ITESM).
The second largest number of foreign companies in Mexico.
The busiest border in the world.
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