Healthcare Call Center Services

Medical & Healthcare Call Center Services

Improve Your Healthcare Customer Service While Reducing Your Labor Costs!

Nearshore Outsourcing Solution for the Healthcare Industry

Call Center Services International (CCSI) specializes in establishing Call Center operations in Mexico for U.S. companies seeking to improve medical patient care with greater call center agent capacity, bilingual (English/Spanish) capability, and competitive advantage through labor cost savings.

CCSI's Nearshore call center becomes a seamless extension of your healthcare call center operation, thus ensuring the highest patient service levels and compliance standards are achieved. CCSI has a proven track record of Medical and Healthcare Call Center performance for our clients.

Protecting patient information is one of our top priorities, which is why we follow the industry's leading security rules and standards to protect sensitive information. CCSI is SOC 2 certified, PCI DSS, and HIPAA Compliant.

Medical Call Center

Mexico is an excellent Nearshore location to service Healthcare & Medical call centers because of the cultural alignment with the U.S. Our agents are fluent in English and Spanish and can communicate, assist, and support accurately and as intended with patients and clients to ensure customer satisfaction.

Healthcare Call Center Services:

  • New Patient Enrollment & Orientation

  • Appointment Scheduling & Transportation Coordination

  • Health Insurance Portability

  • Billing & Friendly Collection Services

  • Medical Device Tech Support

  • Patient Food Orders

  • Patient Communication & Surveys

Nearshore Mexico Advantages for Healthcare:

  • Bilingual Workforce Accustomed to U.S. Patient Care

  • Labor Cost Savings of 50% vs. the U.S.

  • North America Time Zone Alignment

  • IT Network with U.S. via Land Connections

  • Highest Standards of Compliance & Data Security


Gain a competitive advantage with the benefits of outsourcing call center services in Mexico. Contact our experts to learn how.
Contact Us for a Free Consultation