NEARSHORE CUSTOMER SERVICE SOLUTIONS
Call Center Services International (CCSI) provides nearshore call center solutions for your contact center needs. This is not traditional customer service outsourcing, since your satellite facility becomes an extension of your existing operation and is managed by your U.S. team as part of the overall call center customer service representative workforce strategy.
CCSI provides two types of programs, traditional brick-and-mortar and call center work from home, that will make establishing a Nearshore Customer Service Contact Center in Mexico quick and easy. Our proven system will virtually guarantee your success.
Our contact center services cover all the administrative needs for “Doing Business In Mexico”, so your team can focus 100% on integrating and managing your Mexico Nearshore Center. CCSI will successfully establish your Customer Service Center based on your requirements (customer service agent skill sets, infrastructure, and technology) and fully administer the operation utilizing our HR, Accounting, IT, and Management Support personnel, at globally competitive customer service outsourcing pricing.
Our agent's field of expertise:
Inbound Call Center Services
- Bilingual Technical Support Representatives
- Lead Management
- Order Processing
- 24/7 Customer Service
- Customer Care & Customer Support
Outbound Call Center Services
- Sales Campaigns
- Lead Generation
- Survey Calls
Back Office Processes
Key advantages of our call center outsourcing services:
World-Class Facilities and IT Infrastructure
Call Center in Mexico located minutes from San Diego, California
Reduced Overhead & Labor Costs by 50%
Professional, Bilingual, Bicultural, and Motivated Call Center Agents
Abundant and Skilled Call Center Representatives