Nice
A global leader in Home Management Solutions
CCSI Helps Nice Achieve 4 Years of Nearshore Success in Mexico
February 2025. Call Center Services International celebrates 4 years of a successful partnership with Nice on its Contact Center in Mexico, creating long-lasting relationships with its Nearshoring team.
Since Nice started working with CCSI in 2021, the company has done a great job supporting its customers and setting a high standard in the market.
In their latest visit, Greg Hancock, Sr Director of Tech Support Operations, said:
"We have developed a close relationship with CCSI over the last 4 years, we appreciate the teams professionalism and overall performance. They take care of our customers and do a great job, which is why we continue the relationship."
CCSI provides a talented, bilingual, and culturally aligned workforce, which allows authentic connection and effective communication with North American customers. Sr. Director of Tech Support Operations, Mr. Hancock, talking about the agents:
"CCSI does a fantastic job of showing empathy and support for our customer base."
Nice Visits Their Nearshore Call Center Team in Mexico
August 2021, Nice, one of the largest manufacturers of smart residential, commercial, and industrial solutions in the world, visited its Nearshore Mexico Contact Center operation to meet the team and award top-performing agents at a team lunch.
Nice’s Mexico team provides technical support for a wide array of security products. Nice‘s main objective is to provide quick issue resolution for its’ Customers and the Mexico team has been a valuable part of this effort.
Greg Hancock, Sr. Director of Tech Support Operations for Nice, in a statement to his Mexico team said, "We really appreciate all the hard work you've done. We're also getting great customer feedback. You guys do a great job, and we really appreciate all the great effort you've done to help our customers."
Nice established its Mexico Support Center in 2020 to expand workforce capacity. Nortek chose Call Center Services International to provide set-up services and continuous administrative support for the Mexico operation.
Nice realized Mexico provides advantages such as significant labor cost savings, a large bilingual Workforce, and close proximity to the U.S. allowing them to maintain operation control versus other global destinations.
Nice is a global leader in Home Management Solutions, with a complete offer of integrated solutions for residential, commercial, and industrial applications in security, access control, AI (Artificial Intelligence), health and wellness, control, and power / AV industries.
Website: www.niceforyou.com
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