QA & Compliance AI Agents

AI-powered QA & Compliance Agents are designed to listen to, document, and thoroughly check all customer calls. This means you gain access to real-time reports that allow you to review important variables, identify flagged compliance violations, and assess potential risks associated with customer interactions.

CCSI's AI Quality Assurance Technology leverages advanced machine learning (ML) algorithms, natural language processing (NLP), and sentiment analysis to evaluate every live-agent call. This technology equips managers and supervisors with the necessary tools to provide personalized and valuable coaching to agents, while also helping to identify areas of improvement in training.

Moreover, AI Call Monitoring significantly minimizes risk by identifying and flagging compliance violations in every call. Unlike human quality assurance, which is often limited to reviewing only a small percentage of calls and is prone to human error or oversight, AI QA can be trained to quickly understand the latest updates and changes in regulations and standards. This training occurs in a fraction of the time it would take a live QA team to adapt to new information.

CCSI QA AI Call Center Agents are fully compliant with SOC2, PCI DSS, and other stringent regulatory frameworks, ensuring that your operations meet the highest standards of security and compliance.