NEWS & INSIGHTS
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
CCSI Returns to HFMA with Smart Healthcare Contact Center Solutions
Call Center Services International (CCSI) participates in the HFMA Annual Conference to connect with healthcare finance leaders and share how nearshore talent, AI-powered solutions, and specialized contact center expertise can help improve patient support, operational efficiency, scalability, and customer experience.
- About the HFMA Annual Conference
- Why CCSI Participates in HFMA
- Nearshore Staffing + AI for Healthcare
- Healthcare-Focused Contact Center Services
- CCSI at HFMA 2026
- CCSI & HFMA: A Continuing Relationship
- About Call Center Services International
About the HFMA Annual Conference
The HFMA Annual Conference brings together healthcare finance professionals, organizations, technology providers, and industry leaders to explore strategies and innovations affecting financial performance, operational efficiency, patient engagement, and the future of healthcare delivery.
The conference provides an important environment for healthcare organizations to exchange ideas, evaluate new technologies, discuss workforce strategies, and explore solutions designed to improve both business performance and the patient experience.
Why CCSI Participates in HFMA
CCSI connects with healthcare leaders at HFMA to discuss emerging trends in healthcare contact center operations and how organizations can combine experienced people, technology, automation, and nearshore delivery models to address evolving operational challenges.
Key areas of conversation include:
- Balancing service excellence with operational efficiency
- Improving patient and customer interactions
- Expanding access to experienced bilingual talent
- Using AI and automation to support contact center teams
- Increasing scalability while controlling operating costs
- Maintaining security, compliance, and service quality
Nearshore Staffing + AI for Healthcare
CCSI combines nearshore staffing with AI-enabled contact center solutions designed to support scalability, increase efficiency, and improve customer and patient experiences across healthcare operations.
Our approach combines performance-driven bilingual talent with intelligent automation to help healthcare organizations:
- Reduce operational costs
- Improve response times
- Increase workforce flexibility
- Support high-volume patient and customer interactions
- Deliver consistent, high-quality service at scale
The CCSI Advantage for Healthcare Organizations
With more than 15 years of experience supporting U.S. companies with contact center operations in Mexico, CCSI provides healthcare organizations with a combination of talent, technology, geographic proximity, and operational expertise.
- Bilingual talent with native-level English and Spanish capabilities
- Strategic locations in Tijuana, Mexico City, and Guadalajara, providing time zone alignment and proximity to the United States
- Cultural alignment with North American customers and business standards
- Cost-efficient nearshore operations designed to help organizations optimize resources without sacrificing service quality
- Security and compliance capabilities designed to support demanding customer environments
- AI-powered solutions including virtual agents, compliance monitoring, payment processing, document processing, and intelligent automation
Healthcare-Focused Contact Center Services
CCSI supports healthcare organizations with specialized contact center and back-office services across multiple areas of the patient and customer journey, including:
- Patient enrollment and inquiries
- Appointment scheduling
- Transportation scheduling
- Billing and collections support
- Insurance claim processing
- Customer and patient support
- Medical device technical support
- Back-office processing
These services are designed to complement internal healthcare teams while giving organizations greater flexibility to scale operations according to patient volume, business requirements, and changing service demands.
CCSI at HFMA 2026
In 2026, CCSI participated in the HFMA Annual Conference alongside Jevan Consulting at the Gaylord National Resort & Convention Center. The event provided an opportunity to meet directly with healthcare finance professionals and discuss nearshore staffing, AI-powered patient support, contact center optimization, and strategies for improving healthcare customer experiences.
Connecting with Healthcare Leaders at Booth 490
From June 7–10, 2026, the CCSI and Jevan Consulting teams welcomed healthcare finance professionals at Booth 490.
Conversations throughout the conference focused on how healthcare organizations can combine experienced nearshore talent with AI and automation to improve service levels, increase operational flexibility, manage costs, and support evolving patient expectations.
RELATED ARTICLE: Jevan Consulting Announces Strategic Collaboration with Call Center Services International (CCSI)
HFMA 2026 Networking Event
As part of its HFMA 2026 participation, CCSI and Jevan Consulting hosted an exclusive networking event at Topgolf National Harbor on June 8, 2026, from 7:00 to 10:00 PM.
The gathering gave healthcare leaders an opportunity to continue conversations beyond the conference floor, exchange ideas, discuss operational challenges, and build meaningful relationships in a more relaxed environment.
Meet the CCSI Team at HFMA 2026
Members of the CCSI and Jevan Consulting teams who participated in HFMA 2026 included:
|
VP of Sales and Executive Board Member |
Business Development & Client Care |
Corporate Sales Executive |
Consulting Partner |
CCSI & HFMA: A Continuing Relationship
CCSI's participation in HFMA reflects our commitment to staying connected with healthcare finance leaders and understanding the operational, workforce, technology, and patient experience challenges affecting the industry.
As healthcare organizations continue to evaluate new technologies and service delivery models, events such as HFMA provide an opportunity for CCSI to exchange ideas with industry professionals and share practical experience gained from supporting U.S. organizations through nearshore contact center operations in Mexico.
This page serves as CCSI's ongoing HFMA resource, highlighting our participation in the conference while providing healthcare organizations with information about nearshore staffing, AI-enabled contact center solutions, and customer experience strategies.
About Call Center Services International
Call Center Services International (CCSI) provides nearshore contact center, customer experience, back-office, and technology-enabled solutions from strategic locations throughout Mexico. CCSI supports U.S. organizations, including healthcare companies, with scalable operations designed around customer, patient, and business requirements.
Our model combines experienced bilingual talent with operational expertise, advanced technology, and access to locations including Tijuana, Mexico City, and Guadalajara. This nearshore approach provides proximity, cultural alignment, and greater flexibility for organizations serving North American customers.
For healthcare organizations, CCSI combines specialized healthcare contact center services with AI-powered solutions and strong security and compliance capabilities to help organizations improve service delivery while building scalable customer and patient support operations.
Historical note: The HFMA 2026 section preserves event-specific details from CCSI's participation in the June 7–10, 2026 conference, including Booth 490, the Topgolf National Harbor networking event, and the participating team members listed at the time. The rest of this page has been updated as an evergreen resource for CCSI's ongoing relationship with HFMA and the healthcare finance community.
Last reviewed and updated: July 28, 2026
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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
