Auto Financing
Call Center Solutions


Call Center Services International (CCSI) is your strategic, cost-effective choice to help you establish your own World-Class Nearshore Auto Finance Center. CCSI is a call center solution provider with centers strategically located in Tijuana (minutes from San Diego, California) or Mexico City (with direct flights from major U.S. airports).

CCSI's credit services outsourcing solution can fulfill all your operations requirements through state-of-the-art infrastructure, proximity to the U.S., and providing an experienced, bicultural-bilingual (English/Spanish) and performance-driven workforce, while reducing labor and overhead costs by offering you the best Mexico Call Center Pricing.

Our Customer Contact Center Solutions give you complete control over your Nearshore Contact Center. This partnership will significantly improve your auto loan financing productivity and efficiency of your in-house team by becoming a seamless extension of your existing operation.

CCSI is continually improving its security information protocols. We have the SOC 2 and ISO 20000 certification and a PCI compliance certification with more than 13 years of debt collection, loan servicing and customer service in financial services experience.

Auto Finance Services

Auto Finance Services Expertise:

  • Auto Finance Car Loan

  • Lease and Rental Auto Loan Servicing

  • Multichannel Customer Support and Care

  • Friendly Debt Collection Process

  • Redeem and Reposes Processes

  • Loan Origination/Document Validation

  • Auto Loan Monthly Payment Follow-Up

  • Customer Interaction, Negotiation & Conflict Resolution

Benefits of Nearshore Financial Services Call Center Outsourcing:

  • Reduce Contact Center Cost by 50% vs. the U.S.

  • Increase Customer Satisfaction/NPS and Customer Experience

  • Minimize Delinquency Rate

  • Effective Call Center Management

  • Largest English-Speaking Recruitment Pool in Latin America

  • Convenient Locations

  • Best Work Ethic in the Call Center Industry

  • Low Turnover Rate

  • Globally Competitive Rates

Other Auto Car Finance Industry Expertise:

  • Service Department Functions (Appointment Setting, KPI/CSI Follow Up)

  • Customer Service (Customer Retention, Order Management, Appointment Setting, Customer

  • Complaint Handling, Business Development Functions)

  • Problem Solving Help Desk (Warranty Support, Roadside Assistance Guidance)

  • Sales (Lead Generation, Cross & Up Selling)

  • Call Volume Control with Call Transfer (Virtual Receptionist)

  • Data Entry


We invite you to be our guest for a site visit to Mexico to see first-hand the world-class technology infrastructure.
Schedule a Site Visit