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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

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Call Center Services International is SOC 2 Type 1 Certified

SOC Certification

CCSI is now a SOC Certified Call Center. But what does this certification mean? What does this imply? There are different types of SOC Certifications, but we will focus on the one CCSI has right now: SOC 2 Type 1.


What is a SOC 2 Type 1 Certification?

 SOC 2 Type 1 is a report on a service organization’s system and the suitability of the designs of controls. The report describes the current systems and controls in place and reviews documents around these controls. Design adequacy of all Administrative, Technical, and Logical controls are validated.

SOC 2 Type 1 assesses the design of security processes at a specific point in time. It’s important to note that pursuing SOC 2 is voluntary and not necessarily motivated by compliance departments or HIPAA regulations.

Many SaaS (Software As A Service) and IT managed service providers work hard to demonstrate that they protect all data in the best way through their data centers and information systems.

SOC 2 Type 1 is a quick view of a company’s controls and is an excellent point of start for working towards a SOC 2 Type 2, in which an auditor will assess the operating performance of those controls over time.

“The external audit was carried out in April 2021, obtaining the corresponding certification, which validates the establishment of security practices in the company.” -Alejandra Miranda, Compliance Director, Call Center Services International.

We are working step by step to enhance our ways of protecting your data and information in the best way. Nowadays, information is more valuable than money, your procedures, your client’s data, your employee information, all your company’s data give the real value to it, and we are implementing what’s best for your company.

With SOC 2 Certification, Call Center Services International describes the current systems and controls in place and reviews documents around these controls. Contact us to learn more about CCSI and how we protect your information.

Keep learning more about our best practices: Best Information Security Practices According to PCI