Meet us to Explore Nearshore Talent and AI-powered Portfolio Company Cost Reduction
Call Center Services International (CCSI) is proud to announce its participation in the ACG DealMAX® conference, looking to deliver specialized nearshore contact center solutions for private equity portfolio companies. DealMAX will take place April 27–29, 2026, at the ARIA Resort & Casino, Las Vegas.

Join us to connect with Jose Ferreras, CCSI's Senior Executive and Ceiba Capital Partners Operating Advisor who helps PE firms and portfolio companies optimize and scale customer operations efficiently through nearshore delivery and AI.

As one of the most important events for middle-market dealmaking, DealMAX brings together 3,200+ PE professionals seeking scalable solutions to improve portfolio company EBITDA. CCSI will be there to connect with PE firms and discuss how nearshore talent and AI deliver 25-50% cost savings while optimizing service quality.

Discover Our PE Solutions: CCSI Private Equity Solutions for Portfolio Companies

About ACG DealMAX

The ACG DealMAX conference is the premier gathering for middle-market M&A professionals, attracting more than 3,200 attendees from across the U.S. The event offers a dynamic platform for networking, 1:1 meetings, and dealmaking opportunities.

Why Connect with CCSI at DealMAX

Attendees who connect with CCSI will gain insights into emerging trends in portfolio company operations, including:

• How to achieve 25-50% cost savings with nearshore talent
• Proven strategies to enhance customer experience and reduce turnover
• Real-world applications of nearshore staffing and AI for EBITDA improvement 

The CCSI team will be available throughout the conference to share expertise and discuss tailored solutions for portfolio company challenges.

Discover Our PE Solutions

Nearshore Staffing + AI: Our Focus at DealMAX

At DealMAX, CCSI will showcase its Nearshore Staffing and AI-enabled contact center solutions, designed to support scalability, increase efficiency, and improve customer experience across portfolio company operations.

Our approach combines performance-driven bilingual talent with intelligent automation to help organizations:

• Reduce costs by 25-50%
• Improve response times
• Deliver consistent, high-quality service at scale

The CCSI Advantage for Private Equity

With more than 15 years of experience supporting U.S. companies expanding contact center operations in Mexico, CCSI delivers:

• Bilingual talent with native-level English and Spanish
• Strategic locations in Tijuana, Mexico City, and Guadalajara
• Cultural alignment with North American business standards
• Cost savings of 25-50% without sacrificing quality
• Security certifications including SOC 2, ISO 27001, HIPAA, and PCI DSS
• AI-powered solutions including virtual agents and compliance monitoring

Portfolio Company Contact Center Services

CCSI supports PE-backed organizations across multiple industries with specialized services, including:

• Healthcare: Patient enrollment, billing, coding, collections, insurance claim processing, medical device technical support
• E-commerce & Retail: Customer service, order management, returns processing, retention campaigns
• Financial Services: Loan processing, account support, fraud detection, collections
• Technology & SaaS: Technical support, help desk, customer onboarding, subscription management

Connect with CCSI at DealMAX

Our team looks forward to connecting in person.

Jose Ferreras
Senior Executive & Operating Advisor

 Connect with Jose on LinkedIn or call (619) 981 6703

Connect with José during DealMax

📅 April 27–29, 2026
📍 ARIA Resort & Casino, Las Vegas

Book a 1:1 meeting with Jose

Not attending? Request a virtual meeting to explore how CCSI can support your portfolio company's contact center strategy.