NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Christmas is a season when we share our time with others and get together, it is a great opportunity to create bonds in your team. An engaged team is more effective and as we always say, happy employees equal to happy clients.
It’s Christmas season, the most wonderful time of the year. And every kid is hoping with excitement to get a Christmas present from Santa Claus. There are many things we can learn from him, from his kindness to his customer service.
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This is a season to thank all people that have contributed to our teams, service and company.
Outsourcing relationships help businesses to stay competitive in the market, help them focus on their primary functions and allows them to keep the growth coming, just to mention some of the benefits.
On October 19, a group of International Business students from Point Loma Nazarene University visited Call Center Services International Otay Center to learn about the company business model, the Nearshore benefits and the opportunities of the region.
A common problem in a contact center environment is agent burnout, and it should not be. Agent burnout causes high turnover rates, employee dissatisfaction and disengagement, absenteeism and tardiness, and poor performance.
Following an eternity of uncertainty, the new and improved NAFTA agreement, USMCA, has finally arrived, and it’s looking very positive for Nearshore Mexico.
Many times, we have talked about the importance of a good work atmosphere in the contact center workplace. It’s necessary to identify what things can affect the workplace you want to create.
