NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
For the last months, solution providers are allowing more call centers to keep operational control over their agents and processes through nearshoring, whether they are working from home or on-site.
Contact centers became a bridge that bonds brands to their customers even more during this pandemic. The more the world continues to rise from the recent contingency phase, it becomes increasingly complex for companies to stand out and deliver the best experiences to their clients.
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As much as it could be enjoyable working in a call center, the days can quickly go monotonous, like any other workplace. And why engaging with each other on a regular basis can shake up a little the day-to-day routine. Not everything in the contact center must be calls. Sometimes, to boost agent productivity, you need to make things a little bit more exciting and, in this case, more fun.
In April, the LendIt Fintech 2021 kicked off with a bang! Featuring top executives from the United States and Europe sharing their insights on Lending and Financial Service trends. One roundtable event focused on Successfully Expanding Your Contact Center Operation Utilizing Nearshore Mexico.
Call Center Definition
A Call Center is a business department or office responsible for handling the incoming and outgoing calls between the company and the customers or potential customers. The people that operate the calls are known as call center agents or representatives.
To stay competitive in the industry and keep offering excellent service to your customers, you should not forget to keep investing in improving your contact center operation.
There are many things you can invest in, from systems to equipment. However, it would help determine your company's stage and what is the more immediate necessity. As a quick guide for your investments, here we provide you some ideas on what you should consider in your budget.
Join CCSI at LendIt Fintech USA 2021 Virtual Conference, April 27-29th.
Learn how a Nearshore Contact Center can help you expand your loan serving operation and reduce your costs.
The Work From Home era arrived earlier than expected. Even though, in the call center industry, remote agents were already a thing, for many businesses it was something to consider in the future. Now we see that most contact centers are thinking to stay in this model partially or entirely. Still, this decision needs to be analyzed in depth to choose the best model for your company.
