NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Outsourcing relationships help businesses to stay competitive in the market, help them focus on their primary functions and allows them to keep the growth coming, just to mention some of the benefits.
On October 19, a group of International Business students from Point Loma Nazarene University visited Call Center Services International Otay Center to learn about the company business model, the Nearshore benefits and the opportunities of the region.
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A common problem in a contact center environment is agent burnout, and it should not be. Agent burnout causes high turnover rates, employee dissatisfaction and disengagement, absenteeism and tardiness, and poor performance.
Following an eternity of uncertainty, the new and improved NAFTA agreement, USMCA, has finally arrived, and it’s looking very positive for Nearshore Mexico.
Many times, we have talked about the importance of a good work atmosphere in the contact center workplace. It’s necessary to identify what things can affect the workplace you want to create.
This week we are celebrating Customer Service Week! It’s a good excuse to remind and reinforce the importance of customer service in all levels of the company. At CCSI we made several activities with the members and we created a series of videos about “What Customer Service Means To You?”
Writing an RFP can be tedious and complicated. An easy thing to do might be to download an RFP template, but you need to keep in mind what sections and elements the RFP must include, considering every aspect of your business that would be involved in your new call center partnership.
You might be facing some problems in your contact center, but you are not alone. Many contact centers suffer from the same issues because of industry characteristics and the type of work we manage.
