NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Contact centers have usually been seen as cost centers. Of course, providing customer service and support is unavoidable. For decades, the goal has been to keep the costs of doing it as low as possible while attempting (often ineffectively) to provide a positive experience for all.
A Contact Center expansion will always be top of mind for the most determined administrators looking to offer an excellent customer experience; whether they manage a startup or a large company, expanding their operations is a long-term goal.
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CCSI is now a SOC Certified Call Center. But what does this certification mean? What does this imply? There are different types of SOC Certifications, but we will focus on the one CCSI has right now: SOC 2 Type 1.
Call Center Services International (CCSI) strives each day to be updated with our certifications, ensuring the utmost level of quality your company deserves. Now, CCSI has renewed its ISO 20000-1 certification.
The BPO industry has shown outstanding growth in the last years, and it is for a good reason; it provides many opportunities for cost reduction and business growth.
Know the differences on how inbound and outbound call centers can help you reach and engage with your customers.
For the last months, solution providers are allowing more call centers to keep operational control over their agents and processes through nearshoring, whether they are working from home or on-site.
Contact centers became a bridge that bonds brands to their customers even more during this pandemic. The more the world continues to rise from the recent contingency phase, it becomes increasingly complex for companies to stand out and deliver the best experiences to their clients.
