NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Call Center Services International is a main sponsor for the SOCAP International Southwest Regional Chapter in Coyote Hills Golf Course on December 5th at Fullerton, CA.
Oct 25, 2019. Last Friday a group of Business International Students from Point Loma Nazarene University visited Call Center Services International for the 3rd time.
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Like every year, this week we are celebrating Customer Service Week. This event takes place internationally in the first week of October and many companies participate to honor the people who support the customers.
Call Center Services International (CCSI) is a proud sponsor of the Auto Finance Summit 2019 at the Bellagio, in Las Vegas, October 28th-30th. Stop by our Booth #203 to learn how a Mexico Contact Center can help you improve customer satisfaction and collect more by increasing capacity and reducing cost.
Call Center Services International is one of the main sponsors for the SOCAP International Southwest Regional Chapter at Petco Park in San Diego, CA, on September 25th.
July 2019, CCSI welcomed a group of students from the University of San Diego Trans-border Institute, in one of its Nearshore Mexico operation centers.
![Mexico City the Best Nearshore Location [INFOGRAPHIC]](/images/2020/03/02/mexico-city-option-nearshore_thumbnail.jpg)
Mexico City is one of the most influential financial countries in the American continent and is globally acknowledged for its economic stability and vast culture. Furthermore, it has the 2nd largest urban population, the biggest in the American continent. Making it the best Nearshore location for Contact Centers, world-class companies have benefited from a large recruitment pool, low-cost labor, low rotation rate, and proximity to the U.S. Here we'll tell you more about the key factors that make Mexico City indeed the best outsourcing destination.
Bonuses are a great strategy for call centers to drive motivation and increase performance. The call center work can sometimes turn monotonous and frustrating leading to high turn-over rates, agent burnout and
