Hexagon Manufacturing Intelligence
A global leader in advanced manufacturing solutions.
Hexagon & CCSI Team-up for a Contact Center in Mexico
August 2024. Hexagon, a global leader in advanced manufacturing solutions, announces the establishment of a new Nearshore Contact Center in Mexico through its strategic partnership with CCSI. This decision marks a significant milestone in the company’s commitment to enhancing customer service and operational efficiency.
After evaluating several nearshoring options, Hexagon chose CCSI due to its outstanding operational capabilities and seamless integration.
"When we met the CCSI team, saw the operations, saw the depth and breadth of what they can do for us, we knew it was a Home Run," said Sevki Inan, Vice President of Inside Sales at Hexagon.
Hexagon is particularly impressed with the exceptional onboarding experience provided by the CCSI administrative and operational staff.
"The support we have received from CCSI’s onboarding, operations, HR, finance, and training teams has been outstanding. We are incredibly grateful for their guidance throughout the nearshoring process," Sevki noted.
Sevki expressed enthusiasm and confidence in the new team of agents.
"Having just met with the agents, they are phenomenal, engaged and set clear expectations. We have provided them witha roadmap to success, and if they do that, it’s gonna create more growth opportunities for each and every one of them. I’m excited about what the future holds".
The new Contact Center in Mexico is expected to play a crucial role in Hexagon’s expansion plans. The company has high expectations for future growth and development within this venture.
Hexagon and CCSI are committed to delivering exceptional service and achieving remarkable results through this new Nearshore Contact Center. This partnership is proof of their shared dedication to excellence and innovation.
Hexagon Manufactoring Intelligence is a global leader in manufacturing solutions, offering a wide range of products and services to enhance operational efficiency and productivity. Focusing on innovation and quality, Hexagon provides advanced technologies and expert support to clients around the world.
Website: www.hexagon.com
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