NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Calculating the right staffing requirement of contact center agents to offer an excellent service for your customer is not an easy task. You probably have a contact center that has grown steadily agent by agent, and you might have the feeling of being under or overstaffed, or maybe your company will have a significant change in department headcount growth. You need to accurately define how many agents you will need.
As we know, there is a large population of Spanish speaking community in the United States, "The significant number of Spanish speakers in the United States places it second among the countries with the largest population of Spanish speakers". According to the U.S. Census Bureau, Hispanic population reached a record 60.6 million in 2019. They are the country’s second largest racial or ethnic group.
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Don’t miss the special events CCSI has for you at the ACA Convention 2019 in San Diego and learn about Nearshore Mexico!
CCSI is happy to announce we are opening a new facility in Baja. Call Center Services International has had fast growth during the last years. Just in 2018, we closed 12 new clients, companies that want to expand their operations to Mexico. But not only that, our current clients are growing their nearshore operations
ISO/IEC 20000-1:2011 is a service management system (SMS) standard.
It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a Service Management Systems.
This year Call Center Services International reaches the 11 years mark establishing nearshore contact centers in Mexico. But what’s really important is what we have been able to achieve during those years.
Do you want to reduce your Debt Collection operational expenses and increase recoveries at the same time? If so, let's meet at the RMA International Conference (Booth #310) in Las Vegas, February 5th to 7th to discuss a Nearshore Mexico Collections workforce option.
First of all, we want to thank all our readers and followers and we hope we have help you improve in one or several aspects of your contact center.
