Call Center Services International is one of the main sponsors for the SOCAP International Southwest Regional Chapter at  Petco Park in San Diego, CA, on September 25^th.

Join us at this fun event where you will learn the best practices for Customer Experience (CX), User Experience (UX) and Customer Care, Peer Networking and enjoy the San Diego Padres vs Los Angeles Dodgers Game.

Speakers will talk about the customer journey, AI Customer Service, Employee engagement and psychometrics, and you will be able to network with industry influencers and people that experience the same challenges within the Industry.

We would be delighted to meet you at the event and discuss how CCSI has helped Top U.S. companies establish a nearshore contact center to increase agent capacity, reduce overhead cost and improve bottom-line performance. Let us know if you are going to the event and schedule a meeting to discover more about CCSI’s contact center facilities in Mexico and our bilingual and bicultural call center agents.

AGENDA

Wednesday, September 25, 2019

1:30 - 2:00 p.m. Check-in at Padres Front Office Entrance (100 Park Blvd.)

2:00 - 3:00 p.m. Ball Park Tour

3:00 - 6:00 p.m. Garden Room Presentations

6:00 - 7:00 p.m. Batting Practice, Food, Networking

7:00 p.m. - Until San Diego Padres vs. Los Angeles Dodgers Game

About SOCAP International

Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business.

About Call Center Services International

CCSI is a World-class Contact Center strategically located in Mexico, helping US companies establish high-performance nearshore contact centers.