March 2025. Wakefield & Associates, Inc., a leading collection agency with centers across North America, proudly celebrates its amazing 9th anniversary, for its Nearshore Debt Collection operation in Mexico. This milestone was marked with a special celebration and award recognition for the team’s outstanding performance.

Since partnering with Call Center Services International in 2016, Wakefield & Associates has successfully expanded its collection capacity while exceeding performance expectations.

Kevan Umberfield, Senior Vice President of Operations, expressed gratitude for the team's dedication:

"It's been an amazing partnership, and it's going to keep going for many years. Thank you from the bottom of our hearts for everything that you are doing. You're just simply outstanding."

A key factor of this success is the bilingual, bicultural, and highly motivated Mexico-based team, whose commitment to excellence continues to push collection goals higher.

During the event, Wakefield & Associates executives recognized Top Collectors, Attendance, and Best Spirit, reinforcing the team’s vital role in the company’s success.

"You guys are a critical part of the team. We are so glad you are a part of our team," said Steven L. Sims, Collection Operations Director.

Wakefield & Associates looks forward to many more years of success with CCSI, continuing to drive results and create meaningful opportunities for its agents.

About Wakefield & Associates, Inc.

Wakefield & Associates, Inc., is a full service, nationally licensed revenue cycle management company with more than 900 associates within eight business offices. They currently service over 2,500 clients with a balanced mix of hospitals, physician groups, health centers and more. Learn more at wakeassoc.com

About Call Center Services International 

CCSI specializes in cost-effective contact center solutions that help achieve performance goals while reducing labor and operational costs. CCSI Staffing solution is strategically located in Mexico, offering a bilingual workforce that is performance-driven and culturally aligned with the U.S. that seamlessly integrates with your operations. Visit us at ccsi.com