On October 17, 2025, Call Center Services International (CCSI) celebrated a major achievement with the inauguration of a new floor at our Guadalajara nearshore call center. This expansion signifies a key step forward in our growth journey and highlights our dedication to operational excellence as a contact center.

 During the event, CCSI President Jorge Oros, said:

“Moments like this are a reminder that every step forward is built with hard work, vision, and unity. Here’s to continued growth, and to the incredible team that makes it possible.“

 This milestone reflects the continuous evolution of CCSI and embodies our vision: to create state-of-the-art contact centers where innovation, skilled talent, and collaboration drive high-impact results for clients across the United States.

A Strategic Nearshore Hub in Guadalajara

Our Guadalajara BPO center has become a critical hub for nearshore outsourcing services, combining a strategic location, modern infrastructure, and a highly trained workforce. These capabilities enable CCSI to provide world-class solutions in customer service, technical support, and back-office operations.

Key Features of our Contact Center Include:

•  130+ seats, an equipped breakroom and administrative offices
• Modern facilities designed to optimize team productivity and employee well-being.
• Robust connectivity and high-availability security systems.
• Collaborative environments that foster continuous learning, knowledge sharing, and innovation.

Looking Ahead

This growth reinforces CCSI as a trusted nearshore partner for U.S. companies seeking to combine technology, talent, and operational efficiency from Mexico.

We remain committed to growing, innovating, and delivering exceptional Nearshore Staffing solutions, building a future full of opportunities for our clients and team members.