NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Be part of the SOCAP Holiday Event to Learn about Agent & Customer Experience
Call Center Services International is a main sponsor for the SOCAP International Southwest Regional Chapter in Coyote Hills Golf Course on December 5th at Fullerton, CA.
Join us at this fun event where you can learn the best practices for Customer Experience (CX), User Experience (UX) and Customer Care and Peer Networking. Also, we are celebrating a Holiday Luncheon where The Service Star of the Year Awards will take place with a special ceremony to recognize the nominated Customer Care Superstars by the SOCAP members.
Be part of the Fullerton Fire Department Toy Drive bringing an unwrapped new toy and give your support to a child during this Holiday Season!
Speakers will talk about customer care, the agent experience and how this affects the customer experience, Demystifying Voice AI for Customer Experience and how the agent Experience is directly tied to the Customers Experience.
Network with industry influencers and experts to share common experiences and discuss pain points currently in the market.
We would be delighted to meet you at the event and discuss how CCSI has helped Top U.S. companies establish a nearshore contact center to increase agent capacity, reduce overhead costs and improve bottom-line performance. Let us know if you are going to the event and schedule a meeting to discover more about CCSI’s contact center facilities in Mexico and meets our bilingual and bicultural call center agents.
AGENDA
Thursday, December 5, 2019
10:00 am - 2:00 pm PST
Speakers Presentations:
Nina Brown, VP of Client Solutions with Datamark, Inc. - How the Agent Experience is directly tied to the Customer Experience.
Peter Lee, Head of Strategic Alliances from Observe AI - Demystifying Voice AI for Customer Experience.
Skip Picciano, Senior Sales Executive with Edify - Your CX Will Never Exceed Your EX (And What To Do About It)
About SOCAP International
Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business.
About Call Center Services International
CCSI is a World-class Contact Center strategically located in Mexico, helping US companies establish high-performance nearshore contact centers.
